Summary
As the largest independent provider of strategic records management and information governance, privacy, and AI readiness consulting services, Contoural needed greater operational efficiency, stronger project oversight, and a scalable way to support its growing client base. Manual processes and spreadsheet-based workflows created unnecessary administrative burdens for consultants and finance teams alike.
By implementing Deltek Replicon, Contoural automated key workflows, streamlined operations, improved reporting, and gave consultants more time to focus on billable client work.
Project Success
- 35% Reduction in Billing Administration Time: Automated integration with QuickBooks eliminated manual double entry and accelerated invoice preparation.
- 30% More Time for Revenue-Generating Work: Consultants spend significantly less time completing timesheets, creating more capacity for billable client engagements.
- Improved Project Visibility and Reporting: Real-time access to project and utilization data helps managers make faster decisions, improve project oversight, and respond more proactively to client needs.
Contoural is a California-based business and technology consulting firm focused on providing litigation readiness, compliance, information and records management, and data retention strategies to organizations worldwide.
Products
Industry
The Challenge: Manual Time Tracking and Billing Consumed Valuable Time
As a project-based consulting organization, Contoural relies on accurate time tracking to manage client engagements, monitor project performance, and support billing. However, consultants were required to maintain separate timesheets for internal tracking and client billing, creating a highly manual process that relied heavily on spreadsheets. Employees were effectively maintaining duplicate records, making time reporting labor-intensive, increasing administrative workloads for finance teams, and reducing efficiency across the organization.
The manual approach also limited visibility into project performance and made it difficult to efficiently monitor utilization and engagement health across the business.
The organization needed a centralized time-tracking and billing solution that could reduce administrative effort while improving project visibility and supporting the practice as it continued to grow.
The Solution: A Centralized Platform for Time Tracking, Billing, and Reporting
After evaluating several options, Contoural selected Replicon to modernize its time-tracking and billing processes. Because consultants frequently work across the United States and internationally, the organization needed a cloud-based solution that could support its distributed workforce with anytime, anywhere access.
The company also wanted stronger integration between its time-tracking and accounting processes. By connecting Replicon with QuickBooks, Contoural streamlined billing workflows and automated data transfer between systems. Working together with the Replicon team, the organization configured reports and workflows that aligned with its project management and client reporting requirements.
The Results: Greater Efficiency, Better Visibility, and More Billable Capacity
With Replicon in place, Contoural transformed how employees track time, manage projects, and support billing operations. Automated data flows between Replicon and QuickBooks reduced billing administration effort by approximately 35%.
Project managers and leadership teams now have immediate access to utilization and project data, allowing them to monitor engagement performance without manually compiling information from multiple sources. Customized reporting provides real-time insights into project activity, employee utilization, and project progress, enabling faster, more informed decision-making.
The organization also improved its client experience by replacing multiple individual timesheets with consolidated reporting, which provides customers with a clearer view of project activity and billed hours.
Most significantly, consultants spend substantially less time on administrative tasks. Automating the time-entry process reduced consultant administrative effort by approximately 30%, freeing employees to focus on client work, increase billable capacity, and create additional revenue opportunities for the business.
