Summary
As Aon Inpoint, Aon's global management consulting and advisory business, continued to grow, leadership needed better visibility into project performance, consultant utilization, workforce capacity, and future resource demand.
Manual processes and disconnected systems made it difficult to forecast demand accurately, optimize utilization, and make data-driven business decisions.
By implementing Deltek Replicon, Aon Inpoint established a centralized platform for project, resource, and workforce management. The organization improved utilization by up to 10%, strengthened workforce planning, enhanced forecasting capabilities, and gained the real-time visibility needed to support continued growth.
Project Success
- Increased Consultant Utilization: improved average consultant utilization by 5-10%, helping maximize billable resources and support business growth.
- Enhanced Workforce Planning: Forecasting capabilities expanded from 1-2 months to as much as one year, helping managers proactively align talent with project demand.
- Better Project Visibility: Project managers gained real-time insight into budgets, utilization, milestones, and resource allocation, enabling faster and more informed decision-making.
Aon Inpoint provides consulting, advisory and analytics-driven services to insurers, reinsurers and financial services organizations worldwide.
Products
Industry
The Challenge: Limited Visibility Across Projects and Resources
As Aon Inpoint expanded its consulting operations, leadership recognized the limitations of managing project and workforce information through manual processes and disconnected systems.
Project information was spread across manual spreadsheets and disconnected systems, making it difficult to gain a complete view of consultant utilization, project performance, and future resource requirements. Without timely access to accurate data, managers faced challenges forecasting demand, optimizing staffing, estimating project costs, and proactively preventing project overruns.
The organization needed a centralized solution that could provide real-time visibility into projects and resources while supporting continued business growth.
The Solution: A Centralized Platform for Project and Workforce Management
After evaluating multiple options, Aon Inpoint selected Deltek Replicon to create a single source of truth for project, resource and time tracking.
With Replicon, project managers gained greater visibility into project budgets, resource assignments, utilization, and performance. The organization replaced manual reporting processes with a centralized system that provided more timely, accurate information for decision-making.
The organization also transitioned from monthly time reporting to a more frequent process supported by automated reminders and streamlined approvals, giving leaders access to more timely and accurate data for decision-making. As adoption increased within the consulting organization, the solution was expanded across additional business units.
Replicon provided Aon Inpoint with a centralized platform for capturing time, managing projects, and improving resource visibility. Teams could easily create new projects, align resources to client work, and gain a more accurate understanding of project performance.
As the consulting organization experienced success, the solution was expanded across additional business units.
By replacing manual spreadsheets and disconnected systems with a centralized solution, Aon Inpoint eliminated duplicate data entry and reduced administrative effort. Project and resource information became more accessible, more accurate, and easier to manage across the organization.
The Results: Higher Utilization, Better Forecasting, and Smarter Resource Planning
With improved visibility into workforce capacity and project demand, managers could better align employee skills with client needs while planning proactively for future work. Replicon enabled Aon Inpoint to move from short-term resource planning toward longer-range forecasting, helping teams match skills and expertise to projects more effectively.
Real-time access to project, resource and time-tracking data transformed project execution. Project managers gained greater visibility into milestones, project scope and utilization trends, allowing them to identify potential issues earlier and make informed adjustments throughout project delivery.
As a result, Aon Inpoint increased average consultant utilization by five to ten percentage points while improving forecasting accuracy and project planning. Historical project data also enabled more accurate project estimates and more informed business decisions based on real-time information rather than spreadsheets and disconnected reporting processes.
The organization also leveraged workforce visibility to strengthen learning and development initiatives. By gaining better insight into employee utilization and hours worked, leaders were able to more effectively track professional development activities and support ongoing investment in employee growth.
Today, Replicon continues to provide the real-time operational insight that supports Aon Inpoint's project delivery, workforce planning and long-term growth. What began as an effort to improve visibility into time and project data has become an integral part of day-to-day business operations.
