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Deltek Customer Support Plans

Tailored customer support services to meet the needs of your business.

Our Support Plans

Standard Care

Deltek Standard Care provides support during business hours and anytime access to our award-winning online Deltek Support Center. Standard Care is ideal for organizations with entry-level systems and limited support requirements. With Standard Care services, Deltek support professionals will help you troubleshoot problems and provide you with quick resolutions.

Premium Care

Deltek Premium Care is designed for enterprise organizations that want the added comfort and security of extended coverage. It offers all the Standard Care benefits plus 24x5 severity 1 support from our experienced professionals who help handle your business' mission-critical needs. Additionally, Premium Care provides ten authorized contacts within your organization to communicate with Deltek.

swift execution

Select Care

Deltek Select Care is designed for organizations with a sophisticated user base and global enterprise environment. It provides priority access to product experts with years of experience. In addition to Premium Care benefits, you have 24x7 mission-critical access to support and a dedicated Select Care Manager who helps resolve issues in a timely manner and informs you of relevant product releases and technology updates. Maximize your Deltek investment and minimize operational downtime with Select Care.

Compare Our Plan Features

Standard

For organizations with entry-level systems and limited support requirements.

  • Plan Features

  • Initiate Cases Online

  • 30 Cases – unlimited for one year for new customers

  • Yes

  • Yes

  • 8

  • No

  • 3 hours

  • 4 hours

  • 6 hours

  • 8 hours

  • No

  • No

  • No

  • No

  • No

  • No

Premium

For enterprise organizations that want extended support.

  • Plan Features

  • Yes

  • Unlimited

  • Yes

  • Yes

  • 10

  • No

  • 2 hours

  • 3 hours

  • 4 hours

  • 6 hours

  • Yes

  • No

  • No

  • No

  • No

  • No

Select

For organizations with a sophisticated user base and global enterprise environment

  • Plan Features

  • Yes

  • Unlimited

  • Yes

  • Yes

  • 15

  • Yes

  • 1 hour

  • 2 hours

  • 3 hours

  • 4 hours

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

* The Select Care plan includes Emergency Support for all Costpoint, Maconomy, Replicon and Vantagepoint cases. Additional products have business support hours Monday to Friday. Sev 1 Mission Critical cloud outages are covered 24x7 across all Deltek products.