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Cloud Customer Success Plans

Streamlined support, training, and customer success in one convenient plan for Deltek solutions deployed in the cloud.

Cloud Customer Success Plans

Professional Plan

The Cloud Customer Success Professional Plan offers web support during business hours and anytime access to our award-winning online Deltek Support Center. Professional Plans also include access to a full library of self-paced product training in the Deltek Learning Hub along with a guided approach to success planning. This Cloud Customer Success Plan is ideal for organizations with entry-level systems and limited support requirements.

Premier Plan

The Cloud Customer Success Premier Plan offers all of the Professional Plan benefits plus 24x5 web, chat and phone support for added security and increased coverage to help handle your business' mission-critical needs. Additionally, the Premier Plan provides enhanced offerings from Deltek's Professional Services team, add-on product training discounts and a named Customer Success Manager who will serve as your primary Deltek account contact.

swift execution

Signature Plan

The Cloud Customer Success Signature Plan is designed for organizations with a sophisticated user base and global enterprise environment with our highest level of response times. This plan offers all of the perks of the Premier Plan plus 24x7 support and access to a Technical Account Manager for service monitoring and quarterly system status reports. Your organization will also benefit from industry benchmarking services and a dedicated senior Customer Success Manager who will serve as your primary Deltek account contact to provide individualized success plans and quarterly business reviews.

Compare Our Plan Features

Professional

For organizations with entry-level systems and limited support requirements.

  • Plan Features

  • Unlimited

  • Web

  • 8 x 5

  • 8 x 5

  • 3 hours

  • 4 hours

  • 6 hours

  • 8 hours

  • 8

  • No

  • No

  • No

  • No

  • No

  • No

  • Professional Services

  • No

  • No

  • Training

  • Full Library

  • Included

  • No

  • No

  • Engagement Services

  • Guided

  • Digital

  • Yes

  • No

  • No

  • No

  • Production SaaS Service Level Agreement (not applicable to any Non-Production environments)

  • 99.5%

  • 24 hours

  • 4 Hours

  • 30-Day

Premier

For businesses that require more support coverage and enhanced success services.

  • Plan Features

  • Unlimited

  • Web/Chat/Phone

  • 24 x 5

  • 24 x 7

  • 2 hours

  • 3 hours

  • 4 hours

  • 6 hours

  • 12

  • No

  • No

  • No

  • No

  • No

  • No

  • Professional Services

  • 12

  • No

  • Training

  • Full Library

  • Included

  • 20%

  • 1 Comped Pass 20% Off Additional Passes

  • Engagement Services

  • CSM Driven

  • Named CSM

  • Yes

  • Yes

  • No

  • Semi-Annual

  • Production SaaS Service Level Agreement (not applicable to any Non-Production environments)

  • 99.5%

  • 8 hours

  • 4 Hours

  • 30-Day

Signature

For organizations with a sophisticated user base and global enterprise environment.

  • Plan Features

  • Unlimited

  • Web/Chat/Phone

  • 24 x 7

  • 24 x 7

  • 1 hour

  • 2 hours

  • 3 hours

  • 4 hours

  • 20

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Yes

  • Professional Services

  • 20

  • Included

  • Training

  • Full Library

  • Included

  • 30%

  • 2 Comped Passes 30% Off Additional Passes

  • Engagement Services

  • CSM Driven

  • Named Senior CSM

  • Yes

  • Yes

  • Yes

  • Quarterly

  • Production SaaS Service Level Agreement (not applicable to any Non-Production environments)

  • 99.7%

  • 4 hours

  • 15 minutes

  • 30-Day

* The Signature Plan includes 24x7 for all Costpoint, Maconomy, Replicon and Vantagepoint cases. Additional products have business support hours Monday to Friday. Sev 1 Mission Critical outages are covered 24x7 across all Deltek products.

* Advisory Credits provide an opportunity to choose from available services including reporting workshop, industry benchmarking, custom/extension review and integration design review. Advisory Credits and the Optimization Workshop apply to the core ERP product.