Getting the most out of software investments can be tricky, especially when your team varies in digital skill sets and is battling change management processes when implementing something new.
GovWin IQ is making it easy to access support and training resources in a variety of formats so that you can arm your teams with the training and resources—no matter their preferred learning style. By answering their product questions in their moment of need, GovWin IQ helps users complete their tasks without being bogged down with information bottlenecks. Simultaneously, teams can continue to maintain a close relationship with their Customer Success Manager for nuanced questions or strategic direction on how to use our solution for your growth goals.
This exciting overhaul is all about enhancing your efficiency and effectiveness, providing the strategic support you need to achieve your growth objectives. By leveraging our comprehensive in-app resources, BD teams can enhance their workflows, improve their understanding of GovWin IQ’s capabilities, and maximize their investment. With these new tools, you are empowered to navigate the platform with ease, access information when you need it, and drive better outcomes for your business development efforts.
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This blog will unpack the latest enhancements including Ask Dela™ Support and Training Chat, in-app Learning Path tutorials, Page Help videos, step-by-step User Guide PDFs, and our live and on-demand resources.
Get Your Product Questions Answered Instantly with Ask Dela
Stop digging through support materials and start getting instant answers! With Ask Dela, our AI-powered chat feature, you can get answers to product questions from within the app. Since Ask Dela is fed video transcripts, user guides, and additional hidden support content you can rest assured answers will be rooted in best practices without having to consume content that isn’t relevant to your question.
Learn by Doing with Learning Path In-App Tutorials
Navigating a new platform can be daunting, but with our Learning Paths, you’ll be able to start off on the right foot by using the most important elements of the product for your needs. These in-app tutorials guide you through GovWin IQ while you complete tasks, ensuring you understand each step and with the ability to repeat as much as you need. Whether you’re finding and tracking opportunities, analyzing trends for proposals and capture, or identifying competitors and teaming partners, Learning Paths provides a hands-on, interactive experience that helps you learn by doing. Turn them on or off as needed and enjoy a seamless learning journey tailored to your needs.
Study Step-By-Step Instructions with User Guide PDFs
For those who prefer a more traditional approach to learning, our User Guide PDFs are here to help. These detailed documents cover everything you need to know about GovWin IQ, from basic functionalities to advanced features. Easily accessible throughout the product, these guides are perfect for users who like to dive deep into the details and have a comprehensive resource at their fingertips. Look for the blue question mark to find these invaluable guides and get the most out of your GovWin IQ experience.
Orient Yourself to Important Elements with Page Help Videos
Navigating new software can sometimes be daunting, particularly when dealing with a platform that offers extensive market data. Our Page Help videos are designed to cut through the noise and focus on the most impactful information on each page. These short, informative videos are available throughout the product, marked by a blue question mark. They walk you through best practices and highlight the key elements you should be aware of, ensuring you can quickly and easily find the most pertinent information and make the most of GovWin IQ.
Stay Updated on Our Latest Enhancements with Live & On-Demand Webinars
Stay connected and informed as we continue to add rich enhancements to your subscription throughout the year with our live and on-demand webinars. These interactive sessions with experts cover a wide range of topics, from basic functionalities to advanced strategies. Whether you prefer to join a live session and ask questions in real time or watch a recording at your convenience, our webinars provide a flexible and engaging way to learn about GovWin IQ. Keep an eye out for upcoming sessions and take advantage of this opportunity to learn from the best.
Instant In-App Support and Strategic CSM Guidance to Support Your Investment
Our redesigned Support & Training Library makes finding what you need a breeze. With resources organized intuitively to support your journey from onboarding to advanced usage, there is something for everyone.
While our in-app resources provide instant answers to your product questions, we want to recognize that our dedicated Customer Success Managers (CSMs) remain a critical strategic element of your GovWin IQ subscription. With product questions now more easily answered through in-app support, you can leverage your CSM for more meaningful engagements, helping you define your goals, optimize searches, and strategically grow your business.
The combination of instant in-app support and strategic CSM guidance is unique to GovWin IQ and supports the dedication we have to our customers. Not already a GovWin IQ customer and ready to learn more? Click the link below to try GovWin today.
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