In today's evolving consulting landscape, turning KPIs into meaningful growth drivers is more important than ever. In our recent webinar, Mastering Strategic KPIs: A Blueprint for Data-Driven Success, we explored how consulting and research firms can transform KPI tracking into a true competitive advantage, powered by insights from the 2025 Deltek UK Clarity Study.
KPI Challenges in Consulting: Key Findings from the Clarity Study
According to Deltek's 2025 UK Clarity Study, which surveyed 200 leaders in the professional services sector, firms face growing pressure to refine their performance metrics and tracking methods.
Key findings include:
- 56% of firms report that they need to improve how they track project profitability.
- 51% say they struggle with monitoring utilization rates effectively.
- Finance teams face growing challenges in managing growth, aligning with executive leadership, and retaining qualified staff.
These gaps highlight a broader issue: while firms understand the importance of KPIs, many lack the tools or frameworks to track them in real time. This disconnect limits their ability to make timely, data-driven decisions — especially in a market shaped by economic uncertainty, rising costs and talent shortages.
How to Rethink KPIs for Strategic Impact
To help firms rethink their approach to performance measurement, Bernard Marr, a globally recognized futurist, bestselling author, and advisor to many of the world's leading businesses and governments, shared important insights during the webinar. With over 30 years of experience in business strategy, technology, and performance management, Bernard is known for making complex topics accessible and actionable.
Bernard observed that organizations often fall into the trap of measuring what's easy or what others are measuring, rather than focusing on what truly drives performance. In his view, KPIs should serve as tools for improvement, not merely instruments of observation.
A more strategic approach begins with asking the right questions. Rather than jumping straight to metrics, firms should first define their strategic goals and then identify the key performance questions (KPQs) that will guide their measurement efforts. This ensures that KPIs are not just numbers on a dashboard, but meaningful tools that support decision-making and continuous improvement.
He also emphasized the importance of balance in performance measurement. While financial KPIs are essential, he stressed that indicators related to customers, internal processes and employee engagement are equally critical. He encouraged firms to harness the power of AI to analyze qualitative data, such as customer feedback or employee sentiment, to uncover insights that traditional metrics might overlook.
Ultimately, Bernard underscored that if KPIs are not used to learn and improve, then measuring them serves little purpose. The real goal is to identify what matters, gather the right information, and use it to make better decisions.
Organizations often measure what's easy or what others are measuring, rather than what truly drives performance. KPIs should be tools for improvement, not just observation.
How Deltek VantagepointTM ERP Helps Firms Improve KPI Tracking
To bridge the gap between strategy and execution, firms need technology that delivers real-time, actionable insights. Deltek Vantagepoint, purpose-built for project-based businesses, offers a powerful platform for KPI management that helps organizations move from data to decision with greater speed and confidence. As Peter Jacobs, Deltek's Senior Solutions Engineer, explains, the goal isn't just to track KPIs — it's to act on them faster and more effectively, reducing the time it takes to turn insights into business impact.
Key advantages of Deltek Vantagepoint include:
- Live dashboards that update KPIs in real time, giving leaders instant visibility into performance.
- Predefined best practices with built-in dashboards that reflect industry standards, helping firms get up and running quickly.
- Configurability that allows dashboards and reports to be tailored to reflect firm-specific goals and metrics.
- Self-service access so leaders can explore data independently, without waiting for monthly reports.
Vantagepoint is further enhanced by DelaTM, Deltek's AI business companion. With the digital assistant Ask Dela, users can query the system in natural language — whether asking for a project's profit margin or a client's win rate — and receive instant, data-driven answers. This makes KPI insights more accessible, actionable, and aligned with strategic decision-making.
We're helping firms reduce the time it takes to go from data to decision. With Deltek ERP, you're not just tracking KPIs, you're acting on them faster and with more confidence.
Steps for Turning KPIs into Business Impact
The message is clear: KPIs are not just about tracking performance, they're about driving it. To stay competitive, consulting and research firms must:
- Define KPIs that align with strategic goals.
- Use technology to track and visualize performance in real time.
- Foster a culture where data informs decisions and supports continuous improvement.
With the right metrics and the right tools, firms can navigate uncertainty, improve profitability and build a foundation for long-term success.
