Customer Success Program
Navigate all phases of your Deltek experience with an experienced Customer Success Manager
Feel confident with a trusted source committed to your success
Deltek’s subscription-based customers are assigned a designated Customer Success Manager (CSM) who serves as a single point of contact to help manage the product lifecycle and maximize return on investment. Your CSM is committed to enhancing your overall experience with Deltek.
Beginning with onboarding, your CSM will work closely with you to ensure a quick and seamless product adoption. After implementation, your CSM will proactively stay in contact with you to raise awareness of upgrades, manage ongoing day-to-day issues, and capture your critical product feedback. Your CSM will ensure that we partner together to ensure your success!
- A designated Customer Success Manager (CSM). Someone with experience who serves as a single point of contact to help manage the product lifecycle.
- A consistent single point of contact who knows your company's history. Your CSM will make sure you get the support you need when you need it and will make reaching out for help feel a lot less daunting. They become your advocate at Deltek helping to ensure your voice is heard.
- Award-winning customer care and support. Deltek’s industry reputation speaks for itself and the Customer Success Managers are equally as impressive. If they cannot solve a problem for you, they will seamlessly navigate Deltek’s team of experts to find the right resource.