Did You Know...? Deltek Support Center

Posted by Megan Miller on May 15, 2018

Deltek-Vision-Did-You-Know

Did you know the Deltek Support Center (formerly Customer Care Connect) is easier to use and better than ever? Did you know any Deltek Vision user can access the Deltek Support Center?

The Deltek Support Center enables customers to access everything they need in one convenient location. It is your primary access point for:

  • Product updates and release notes
  • Knowledgebase and documentation searches to answer your questions
  • Ask the Vision Community where you will see more than 13,000 Vision user posts
  • Log and Manage Cases (requires Authorized Support Contact role)
  • And much more!

If you haven’t checked out the Deltek Support Center in a while, we encourage you to log in today and see what you are missing.

Need a Deltek Support Center Login?

Any active Deltek Vision user can have a Deltek Support Center login. The login must be set up by the company’s administrator through the Deltek Support Center and the administrator can set the appropriate controls for users so users cannot submit cases or perform other administrative tasks.

Administrator Steps to Add New Support Center User

  1. Login to the Deltek Support Center
  2. Select “Manage Company Contacts” from the menu

    Deltek-Support-Center-Contacts
  3. Click “Add Contact”

    Deltek-Support-Add-Contact
  4. Create new user account and set appropriate security settings

    Deltek-Support-Manage-Access

It’s that easy!

Reminder: Vision users can access the Deltek Vision Existing Customer Portal using their Deltek Support Center login information. For more details, contact your Customer Success Manager, Account Manager or Deltek Partner.