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Why Client Satisfaction Matters for Consulting Firms: 5 KPIs to Watch

Why Client Satisfaction Matters for Consulting Firms: 5 KPIs to Watch

Industry expert and author of the SPI Benchmark, Dave Hofferberth, and award winning Customer Care expert, Brian Daniell discuss the top 5 KPIs that impact client satisfaction and the reasons behind the declining metrics for most firms. They conclude with benefits of leveraging an integrated technology solution to improve client satisfaction.

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WorkBook Knows How You Work

WorkBook Knows How You Work

Download the PDF to discover the Top 5 reasons every person in your agency can benefit from using WorkBook.

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WorkBook Knows How Resource Management at Agencies Works

WorkBook Knows How Resource Management at Agencies Works

Download the PDF below to discover the Top 5 reasons Resource Management can benefit from using WorkBook.

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Workbook Knows How Project Management at Agencies Works

Workbook Knows How Project Management at Agencies Works

Download the PDF below to discover the Top 5 reasons Project Management can benefit from using WorkBook.

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WorkBook Knows How New Business at Agencies Works

WorkBook Knows How New Business at Agencies Works

Download the PDF below to discover the Top 5 reasons New Business can benefit from using WorkBook.

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WorkBook Knows How Agency Executives Work

WorkBook Knows How Agency Executives Work

Download the PDF below to discover the Top 5 reasons Agency Executives can benefit from using WorkBook.

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WorkBook Knows How Account Services at Agencies Works

WorkBook Knows How Account Services at Agencies Works

Download the PDF below to discover the Top 5 reasons Account Services can benefit from using WorkBook.

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10 Myths About Project Manufacturing

Clear the fog on common misconceptions.

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