Prepare for Your Year-End Activities with These Deltek Ajera Resources and Webinars

By Melody Bruwier, Mgr, Support Services

It is that time of year and Deltek Support Services is working hard to assist you with year-end activities. Each January, support volume increases by 25%, so you can expect wait times to increase slightly when contacting Deltek. To help you expedite your year-end activities, we are providing these additional resources to give you quick access to the information you need.

Year-End Info Center

The Year-End Info Center is your single place for easy access to all year-end related knowledge base articles and videos. This resource center also includes comprehensive year-end guides, frequently asked questions documents and step-by-step instructions for closing your year-end books.

Additionally, we have made our informational year-end training videos free, which are available for download and to view on-demand. These dedicated training sessions will cover topics such as how to conduct year-end closing for general ledger, accounts payable and payroll; how to troubleshoot issues that arise during the year-end close process; and frequently asked questions.

To access these Deltek Ajera resources, visit the Year-End Info Center on the Deltek Support Center website.

Learn More through the Deltek Learning Zone

Continue your Ajera journey by learning how to simplify year-end closing procedures in the Deltek Learning Zone (DLZ). Different courses are available that review the steps required for year-end processing, such as control account reconciliation, closing the fiscal year, printing W-2s and 1099s and troubleshooting and correcting control account reconciliation issues. Search for Learning Paths AJ213, AJ215 and AJ216 for more information.

Still Have Questions?

Have a question regarding year-end? Quick Chat with a Customer Care analyst. Chat hours are based on your individual support plan and location. Please refer to the Deltek Support Services Support Guide for additional details. This is the recommended resource for quick questions regarding year-end activities.

For complex questions, it is recommended to submit a case online first before calling Customer Care at 1-877-HLP-PROJ with your questions. If calling from outside the United States, please refer to the list of phone numbers on the Contact Customer Care page. Remember to have your Contact ID available when calling Customer Care.