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Construction Service Management Software
Save time by streamlining your service operations and improving field-to-office communication.
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Service Management Overview
With Deltek ComputerEase Service Management, save time by streamlining your service operations and improving field-to-office communication. Provide the information that your techs need in one system while organizing contracts, billing and inventory. Schedule staff and work orders with a custom dispatch board. During days with low call volume, you can book employees for work to produce income. Removing this downtime allows you to sell more service contracts while your techs are in the field.
Request a ComputerEase DemoService Management Benefits
Communicate In One Place
Integrate contracts, billing and inventory with payroll and job costing.
Save Scheduling Time
Schedule staff and work orders with a customizable dispatch board.
Grow Contract Profitability
Reduce the time it takes to enter and dispatch contracts more profitable.
Service Management Software Features
Streamline Field-To-Office Communication
- Provide a standard communication method for all employees in one system with the information they need
- Manage both long-term jobs and service work orders within one core accounting system
- Keep work order information flowing between the office and the field
Save Time Managing Service Contracts
- Automatically enter service contracts to automatically highlight all upcoming work
- Track every contract to the work it entails to avoid miscommunication
- Ensure resources are allocated to effectively perform maintenance calls
Create A Seamless Mobile Experience
- Digitally convert documentation by transferring handwritten notes on the tablet to type
- Add detail about the job, including the needed parts to finish the job right the first time
- Provide an immediate invoice with digital signatures to get paid faster
Book Regular Work When Call Volume Is Low
- Prevent over-booked technicians by evaluating workload by hours scheduled in graph mode
- Send technicians to other jobs to improve your service department's bottom line rather than sitting idle
- Streamline operations so techs can spend time on work and less time scheduling, navigating and searching
See Profit Trends With Real-Time Reporting
- Provide visibility for service managers to view where money is being made with profit reporting
- Examine profitability by technician, job site, customer work order and sales representatives
- Analyze profit and loss and discover losing trends to plan corrective action
Get Work Order Detail To Complete The Job
- Reduce costly trips between the field and the office with proper management of required work ticket documentation
- Dispatch service calls directly to techs with detailed job info, such as a map and directions to the work site
- Store notes about the work performed, parts that were required for the work and special actions that were taken