Quarterly Town Hall Recap: Empower Project Managers with Better Dashboards, Increased Support Cases and More

Customer town halls are part of our commitment to ensure users have the latest information about their solutions, can get tips and tricks from the experts and can get updates about what’s happening with Deltek. In the March 2022 town hall, users get a glimpse into how dashboards can enable project managers to stay more informed. Attendees also learned tips for better leveraging the Deltek Support Center and heard about enhancements to the Deltek Learning Zone to empower users.

Empower Project Managers to Proactively Manage Projects with Ajera

In this webinar, Product Director Ellen Keeley shares tips and tricks to empower project managers  to take ownership of their projects from initial planning through closeout. Join Ellen for a demonstration of how PMs can manage resources from within the Project Command Center, assign and adjust resources in the scheduling manager, gain better project insight from the project manager dashboard, preview and approve invoices from a widget and much more. These tips will give your users real examples of how they can best leverage the tools available in Ajera to make their jobs easier every day.

Users can also register for Ajera Best Practice Workshops to learn how to take advantage of all aspects of Ajera, including making it easier for project managers to understand the specifics around their projects without having to ask the accounting team. These workshops will help set your company up for long-term success.

Enhancements to Customer Care Support

Director of Customer Care Tracey Henry unveils significant changes to your customer care support experience, based directly on your feedback. First, Deltek increased the number of annual support cases to 30 cases for our Standard Care Plan customers to help troubleshoot your problems and provide you with quick resolutions. Second, Deltek will provide unlimited support to Ajera users within the first year from the date of purchase – an increase from 120 days – to improve the overall experience for users at a critical point of their Deltek journey.

These enhancements are in addition to a variety of self-serve tools to help you find answers quickly. As a reminder, there are hundreds of Knowledge Base (KB) articles available in the Deltek Support Center. To learn more, watch this town hall.

Deltek Learning Zone Update

Damon Shratter demonstrates enhancements to the Deltek Learning Zone (DLZ), which introduces two new widgets on the main dashboard that help users stay on track with their enrolled courses and find new learning paths to help users get the most out of Ajera.