Deltek Customer Care “Rated Outstanding” By The Technical Services Industry Association For Second Year In A Row
The “Rated Outstanding Global Assisted Support” designation highlights the strength of Deltek’s Customer Care operations including how it effectively handles phone, email and online support submissions
ORLANDO, Fl. – November 11, 2014 – Deltek, the leading global provider of enterprise software and information solutions for professional services firms and government contractors, today announced Deltek’s Customer Care technical support organization has achieved a “Rated Outstanding Global Assisted Support” certification for the second year in a row. The certification from the Technical Services Industry Association (TSIA) – the leading association for technology services – recognizes that Deltek meets the highest industry standards for customer support operations.
To achieve this distinguished certification, Deltek participated in a rigorous audit process that evaluated over 140 best practices for delivering industry-leading technical support. The comprehensive audit process was developed by over 50 leading technology companies. Auditors conducted a thorough inspection of Deltek’s Customer Care organization and processes, including listening to Customer Care calls, reviewing important procedures and inspecting support outcomes. After the evaluation was complete, the TSIA determined that Deltek’s assisted technical support processes exceeded industry benchmarks. The designation is further evidence that Deltek customers can rely on the company to deliver superior customer service including how it effectively handles phone, email, and online support submissions.
“Deltek has for the second year in a row demonstrated world-class customer care and technical support operational excellence – and our continued dedication to building a consistent, world class Customer Care organization is reflected in this achievement,” said Brian Daniell, Senior VP of Customer Care at Deltek. “We believe that customer support can make all the difference in this competitive marketplace, and our customers can confidently purchase our solutions knowing that Deltek meets the highest industry support standards by TSIA. This achievement is a team effort and reflects the hard work of our entire global team. On behalf of the entire team at Deltek, I’m honored to accept this designation.”
“Deltek's Customer Care organization demonstrated for the second year in a row an extraordinary commitment to outstanding technical support operations,” said Tom Pridham, SVP Major Accounts & GM TSIA Operational Best Practice Programs. “Deltek has clearly demonstrated commitment, investment in their people and Assisted technical support leadership. The Deltek Customer Care organization should be very proud of achieving TSIA's Rated Outstanding Global Assisted Technical Support certification.”
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.
Deltek is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 18,000 organizations and 2 million users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, optimize resources, streamline operations, and deliver more profitable projects. Deltek — Know more. Do more.® www.deltek.com
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