Tailored Support Offerings | Deltek Customer Care

Protect & Extend Your Deltek Investment

Deltek Customer Support Plans

With multiple support packages to choose from, Deltek lets you select the right level of support that best fits your unique business needs. And, because no one knows Deltek software better than we do, our commitment to help you achieve more is unmatched.

Support Plan Options

Deltek Cloud Customer Success Plans

We offer Deltek Costpoint, Deltek Maconomy and Deltek Vantagepoint Cloud subscriber packaged Customer Success Plans to simplify and streamline customer support, professional services, product training and customer success management.

Success Plan Options

Deltek Support Center

Online

Americas

North America
1-877-HLP-PROJ (1-877-457-7765)

Latin America
Argentina: 0800-80045777650
Peru: 0800-80045777650
All other countries +1 877 457 7765 (Charges May apply)

EMEA (EUROPE, MIDDLE EAST AND AFRICA)

Austria: 0800-80045777650
Belgium: 0800-80045777650
Denmark: 8088-80045777650 or +45 3527 7946
Estonia: 800-80045777650
Finland: 0-800-1-80045777650 or +45 35 27 79 32
France: 0800-80045777650
Germany: 0800-80045777650
Hungary: 06-800-80045777650
Ireland: 00 800-45777650
Italy: 800-80045777650
Luxembourg: 8002-80045777650

Netherlands: 00-800-45777650
Norway: 00800-45777650 or +47 22 83 63 88
Poland: 00-800-80045777650
Portugal: 800-8-80045777650
Spain: 900-80045777650
Sweden: 020-79-80045777650 or +46 (0) 200-88 37 25
Switzerland: 0800-80045777650
United Kingdom: 00800 45777650
United Arab Emirates (UAE): 800-011-0214
All other countries +1 877 457 7765 (Charges May apply)

APAC (ASIA PACIFIC REGION)

Australia: 1300 500 952
China: 00-800-45777650
Malaysia: 1-800-818887
New Zealand: 0800-441314 or 00 800-45777650

Philippines: 1-800-1-114-80045777650
Singapore: 001-800-45777650
Thailand: 001-800-12-066-80045777650
All other countries +1 877 457 7765 (Charges May apply)

Awarded-Winning Customer Support

Deltek Recognized by J.D. Power

For providing "An Outstanding Customer Service Experience" for our Technology Service & Support Program in 2022. The J.D. Power recognition is based on the successful completion of an audit and exceeding customer satisfaction benchmark through a survey of recent servicing interactions.

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DELTEK RECEIVES US CXA 2022 B2B CUSTOMER EXPERIENCE AWARD

The International Customer Experience Awards (ICXA) is recognized as the world's premier celebration of customer experience excellence. Deltek was recently named the Bronze Award Winner for the US in the B2B Customer Experience category for our Voice of the Customer program.

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2020 CONFIRMIT ACHIEVEMENT IN CUSTOMER EXCELLENCE (ACE) AWARD - WINNER

The Confirmit ACE Awards program celebrates outstanding achievements in delivering a world-class customer experience. The accolade demonstrates Deltek’s outstanding commitment to Customer Support in the Voice of the Customer category and marks the 13th year that Deltek has been recognized with a prestigious ACE award.

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2019 TSIA RATED OUTSTANDING FOR GLOBAL ASSISTED SUPPORT

For the sixth year in a row, Deltek’s Customer Care technical support organization has achieved a “Rated Outstanding” Global Assisted Support certification from the Technology Services Industry Association (TSIA) – the leading association for technology and services organizations. This certification recognizes that Deltek meets the highest industry standards for customer support operations. To achieve this distinguished certification, Deltek participated in a rigorous audit process that evaluated over 140 best-practices for delivering industry-leading technical support.

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Deltek Honored for Delivering World-Class Excellence in Customer Support

Deltek's Customer Care organization receives Customer Relationship Management Institute's prestigious NorthFace ScoreBoard Award summit classification for consistently delivering world class excellence in customer support. Due to the "customer-only vote" criteria, this award is considered a leading benchmark for customer service excellence.

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