Kirsten Herd is the Senior Delivery Director overseeing the SMB Professional Services market delivery across the Vision, Vantagepoint, Ajera, PIM, Talent, and Workbook products. She leads the Vision Upgrade to Vantagepoint team, which is responsible for our upgrade delivery strategy. With over 20 years of experience in software delivery and leadership, Kirsten is dedicated to ensuring the best customer experience, driving high-level efficiency, and ensuring clients realize maximum value from their solutions.