Deltek PIM Quarterly Town Hall Recap: Get More from the PIM Mobile App, Increased Number of Support Cases and More

The Quarterly Town Halls are part of Deltek’s ongoing commitment to keep users updated on the latest releases of their solutions and what’s happening with Deltek. During the Q2 2022 Town Hall for Deltek PIM, attendees learned how to maximize the Deltek PIM mobile app, received a critical update on PIM and Microsoft, heard about improvements from the Deltek Support team and discovered an exciting new way for users to share feedback with the PIM product team among other key Deltek updates.

Empower Users Anywhere with the Deltek PIM Mobile App, Browser Flexibility and More

Rob Baker, product manager, discussed how the Deltek PIM mobile app increases efficiency and collaboration throughout the entire project lifecycle to help keep projects moving forward regardless of physical location. This includes finding and accessing all project information, capturing and annotating site photos and completing digital forms. With mobile accessibility, teams can keep projects moving forward while reducing administrative burden. Watch this webinar for a demonstration.

Product Manager Dan Thorowgood shared the latest regarding Deltek PIM and Microsoft Internet Explorer (IE). Deltek PIM’s core solution is browser agnostic. For the heritage parts of the PIM system that are based on IE’s architecture, users can still access those areas through Microsoft Edge IE Mode. Watch this webinar or read KB Article #101627 for more information.

To learn more about these highlights, as well as additional product updates, watch this Town Hall on demand.

Get the Most out of Deltek PIM through Consulting Services

Product Director Nick Nieder discussed with Rob Price, solution sales leader, how the Deltek Consulting can help your business improve internal processes and increase efficiencies. The pair discussed how the consulting team is available to create snapshot reports to provide insight across your business, evaluate ways to further streamline internal processes, share best practices and lessons learned from businesses like yours and develop customizations specific to your business needs.

Your Ideas Matter: Introducing Deltek Idea Portals

We are excited to introduce the new Deltek Idea Portals, now available to Deltek PIM users. This allows you to share your ideas directly with our product management team, discuss ideas with peers and vote on ideas submitted by other users. The ability for users to review and vote on their peer submitted ideas is an important aspect of the Idea Portals and provides a new dimension of customer community that was not available previously. To learn more, watch this webinar.

Registration for Deltek ProjectCon 2022 is Now Open

After two years of hosting our annual conference virtually, Deltek Project Nation is getting back together in person! This year, Deltek ProjectCon, formerly known as Deltek Insight, will take place in Nashville, Tennessee. This annual event is the premiere destination for project-based business professionals to gather for unparalleled inspiration, education and collaboration. This year, Deltek PIM users can hear directly from the product team, get insight into the roadmap, uncover best practices from fellow Deltek PIM customers and learn tips and tricks from the experts. Registration is now open!

Customer Care Update

Aldwin Mangaoang, team lead in customer care, unveiled significant changes to the Deltek support experience, based directly on your feedback. First, Deltek increased the number of annual support cases to 30 cases for the Standard Care Plan to help better support you and provide quick resolutions. Second, Deltek now provides unlimited support to Deltek PIM users within the first year from the date of purchase – an increase from 120 days – to improve the overall experience for users at a critical point of their Deltek journey. Third, customers can assign additional support contacts within their accounts, making it easier to work with the support team. To learn more, watch this town hall.

Deltek University Materials Available to Support You

Anna Dixon from Customer Care highlighted the new and updated training courses, reference guides and updates coming soon to the Deltek Learning Zone to enable your users get the most out of the latest release. For questions about the Deltek Learning Zone (DLZ), reach out to deltekuniversity@deltek.com.