Customer Care Support Plans
Tailored Support Services to Meet the Needs of Your Business
Award Winning Customer Care
With decades of industry insight and experience and the highly-regarded TSIA ranking, our well-trained support analysts are available worldwide to assist you with your Deltek solution. You'll get the latest product enhancements, plus an annual bank of support cases to contact Deltek Support during the convenience of business hours.
Tailored to support the needs of your business
With our Standard Care package, Deltek's experienced support analysts are available worldwide to answer questions about the application and technical operation of your Deltek software. Under Deltek's end-to-end support, you will also receive valuable ongoing Support information and technology enhancements.
Deltek Premium Care is designed for small to medium sized organizations that require more frequent contact with support and companies looking for the added comfort and security of round-the-clock coverage. This option allows 24x5 telephone support to handle your business‘s most mission-critical needs.
- Assisted support for mission-critical cases, even outside of standard business hours.
- Priority response times to address your critical needs with a sense of urgency.
- Increased case allowance and more authorized users.
Deltek Select Care is an additional service on top of our Premium offering, and combines all of the features of Deltek's Premium Care program with a dedicated Select Care Senior Advisor. Your Select Senior Advisor acts as your single point of contact into all of Deltek's resources and is personally committed to your success and satisfaction with Deltek solutions. Select Care also gives you access to senior support analysts— guaranteeing that you are always on-track right away and operating at high availability.
- Expert-level support, coupled with familiarity with your environment and implementation.
- Designated Senior Advisor that acts as your single point-of-contact – focused on prompt resolution and meeting your specific business and support requirements.
- Access to 24x7 emergency support, accelerated response/resolution, and follow through by your dedicated Senior Advisor.