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Customer Care Support Plans
Varying levels of support services to meet the needs of your business.
Compare Our Plan Features
Standard
Premium
Select
More Information »
| PLAN FEATURES | Standard | Premium | Select | |
|---|---|---|---|---|
|
Telephone Support |
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|
Telephone Support |
Initiate Cases Online |
✔ | ✔ | |
|
Annual Case Bank for Ongoing Support |
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|
Annual Case Bank for Ongoing Support |
30 Cases – unlimited for one year for new customers |
Unlimited |
Unlimited |
|
|
Web, Chat, and Email Support |
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|
Web, Chat and Email Support |
✔ | ✔ | ✔ | |
|
Unlimited Online Access to the Deltek Support Center |
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|
Unlimited Online Access to the Deltek Support Center |
✔ | ✔ | ✔ | |
|
Number of Authorized Support Contacts |
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|
Number of Authorized Support Contacts |
8 |
10 |
15 |
|
|
24x5 Emergency Support |
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|
24x5 Emergency Support |
✔ | ✔ | ||
|
Dedicated Manager who provides planning, case reviews, critical situation management and proactive alerts & notifications |
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|
Dedicated Manager who provides planning, case reviews, critical situation management and proactive alerts & notifications |
✔ | |||
|
24x7 Emergency Support |
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|
24x7 Emergency Support |
✔ | |||
|
Restricted Data Access for ITAR-controlled or Other Restricted Data |
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|
Restricted Data Access for ITAR-controlled or Other Restricted Data |
✔ | |||
|
Priority Case Handling |
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|
Priority Case Handling |
✔ | |||
|
Access to Deltek Test Runner for Costpoint Customers |
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|
Access to Deltek Test Runner for Costpoint Customers |
✔ | |||
|
Complimentary Admission to Deltek’s Annual Customer Conference* |
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|
Complimentary Admission to Deltek’s Annual Customer Conference* |
✔ | |||
* For Select Care customers who pay $25k+ annually
Our Support Plans
Standard Care
Deltek Standard Care provides support during business hours and anytime access to our award-winning online Deltek Support Center. Standard Care is ideal for organisations with entry-level systems and limited support requirements. With Standard Care services, Deltek support professionals will help you troubleshoot problems and provide you with quick resolutions.
Premium Care
Deltek Premium Care is designed for enterprise organisations that want the added comfort and security of extended coverage. It offers all the Standard Care benefits plus 24x5 severity 1 support from our experienced professionals who help handle your business’ mission-critical needs. Additionally, Premium Care provides ten authorized contacts within your organisation to communicate with Deltek.
Select Care
Deltek Select Care is designed for organisations with a sophisticated user base and global enterprise environment. It provides priority access to product experts with years of experience. In addition to Premium Care benefits, you have 24x7 mission-critical access to support and a dedicated Select Care Manager who helps resolve issues in a timely manner and informs you of relevant product releases and technology updates. Maximize your Deltek investment and minimize operational downtime with Select Care.