Deltek Customer Care

Deltek has been recognized for the first time by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support in 2017. Developed in conjunction with the Technology Services Industry Association (TSIA), the J.D. Power 2017 Certified Assisted Technical Support Program evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in technical service and support.

For the fourth year in a row, Deltek’s Customer Care technical support organization has achieved a “Rated Outstanding” Global Assisted Support certification from the Technology Services Industry Association (TSIA) – the leading association for technology and services organizations. This certification recognizes that Deltek meets the highest industry standards for customer support operations. To achieve this distinguished certification, Deltek participated in a rigorous audit process that evaluated over 140 best-practices for delivering industry-leading technical support.

Deltek’s Customer Support team was recognized for the third year in a row with the NorthFace ScoreBoard award from Omega Management Group for achieving excellence in customer service and support in 2018. Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year.