J.D. Power Recognizes Deltek for providing "An Outstanding Customer Service Experience"
Deltek’s Assisted Technical Support exceeds benchmark for customer satisfaction
Herndon, VA – February 7, 2018 – Deltek, the leading global provider of software and solutions for project-based businesses, announced today that it has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support in 2017.
Tweet this: Congrats to the entire @Deltek team! Deltek has been recognized by @JDPower for Outstanding Customer Service! http://bit.ly/2EyxWxw
Developed in conjunction with the Technology Services Industry Association (TSIA), the J.D. Power 2017 Certified Assisted Technical Support Program evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in technical service and support.
Deltek successfully completed an audit of Assisted Support operations and exceeded a benchmark for satisfaction. Customers evaluated Deltek’s performance in factors including:
- Performance of customer support representative or agent
- Concern, knowledge and resolution
- Contact duration, transfers and hold time
- Overall satisfaction with the Assisted Support channel
“I would first like to thank our customers for this wonderful recognition!” said Brian Daniell, Senior Vice President of Customer Care at Deltek. “As a reflection of Deltek’s customer focus, we are continually seeking ways to be easier to understand, and easier to do business with. The J.D. Power Award is a testament to our effort and I’m honored to accept it on behalf of all of Deltek, as this is a true team effort.”
Deltek is the leading global provider of enterprise software and solutions for government contractors, professional services firms and other project-based businesses. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 22,000 organizations and millions of users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects. Deltek – Know more. Do more.® www.deltek.com
J.D. Power 2017 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.