Deltek Customer Care Rated Outstanding By TSIA For Third Year In A Row
The “Rated Outstanding Global Assisted Support” designation highlights the strength of Deltek’s Customer Care operations including how it effectively handles phone, email and online support submissions
HERNDON, Va. – March 16, 2016 – Deltek, the leading global provider of enterprise software and information solutions for project-based businesses, today announced Deltek’s Customer Care global support organization has achieved a “Rated Outstanding Global Assisted Support” certification for the third year in a row. The certification from the Technology Services Industry Association (TSIA) – the leading association for technology and services organizations – recognizes that Deltek meets the highest industry standards for customer support operations.
To achieve this distinguished certification, Deltek participated in a rigorous audit process that evaluated over 140 best practices for delivering industry-leading technical support. The comprehensive audit process was developed by over 50 leading technology companies. Auditors conducted a thorough inspection of Deltek’s Customer Care organization and processes, customer satisfaction scores, reviewing important procedures and inspecting support outcomes. After the evaluation was complete, the TSIA determined that Deltek’s assisted support processes exceeded industry benchmarks. The designation clearly demonstrates that Deltek customers receive superior customer service and that Deltek effectively handles phone, email and online support submissions.
“Deltek continues to demonstrate world-class customer care and support operational excellence – and being recognized by TSIA for the third year in a row as Outstanding is a testament to the strength of our global support organization,” said Brian Daniell, Senior VP of Customer Care at Deltek. “Deltek has always believed that customer support can make all the difference in this competitive marketplace and we have invested in people and technology to build the best support organization in the marketplace. We participate in this program to ensure we continue to implement industry-leading practices, so our customers can confidently purchase our solutions knowing that Deltek meets the highest industry support standards by TSIA. I’m honored to once again accept this designation on behalf of our entire global support organization, as this is a true team effort.”
“We are delighted to honor Deltek for completing their third consecutive Rated Outstanding certification,” said Tom Pridham, Senior Vice President & GM of Strategic Services. “With this repeat certification, we’d like to congratulate Deltek for their consistent Assisted Support excellence. This recognition now makes it possible for the Deltek team to pursue broader, more comprehensive certifications on behalf of customer and employee satisfaction.”
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.
Deltek is the leading global provider of enterprise software and information solutions for government contractors, professional services firms and other project- and people-based businesses. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 20,000 organizations and millions of users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects. Deltek – Know more. Do more.® www.deltek.com