Deltek Recognized As A 2015 Confirmit ACE Award Winner
For the eighth consecutive year, Deltek receives Confirmit’s ACE Award for outstanding achievement in customer support excellence
HERNDON, Va. – May 14, 2015 – Deltek, the leading global provider of enterprise software and information solutions for project- and people-based businesses, announced today that it has been awarded a 2015 Confirmit ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Deltek’s outstanding commitment to Customer Support and marks the 8th year that Deltek has been recognized for outstanding customer support satisfaction with a prestigious ACE Award.
The Confirmit ACE Awards program celebrates outstanding achievements in delivering a world-class customer experience as well as a company’s use of the Confirmit Voices engagement model – giving companies the power to listen to the voice of the customer. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer experience processes and its outstanding performance as measured by those processes. An elite group of Confirmit clients qualified for an ACE Award.
Deltek earned the Confirmit ACE Award not only for its high customer satisfaction scores, but also because customer satisfaction and delivering an optimal customer experience is ingrained in Deltek’s culture.
“We are honored to be awarded the Confirmit ACE Award for the eighth year in a row,” said Brian Daniell, SVP of Customer Care at Deltek. “Customer satisfaction is an integral part of Deltek Customer Care – and with more than 20,000 global customers and millions of users to support at any given time, we rely on our support team to focus on delivering the best experiences possible. This award is a testament to our support team’s continued commitment and recognition of their outstanding performance working with our customers each day.”
“Deltek has proven to be a true leader in customer excellence. Its comprehensive program ensures that the Voice of the Customer is not just part of the business process, but built into the fabric of the company to improve business results and drive change,” said Henning Hansen, President and CEO of Confirmit. “We are proud to work with Deltek on its customer experience initiatives.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2015 Confirmit ACE Award, your organization must have conducted one or more customer satisfaction surveys between January 1 and December 31, 2014.
Deltek is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 19,000 organizations and 2 million users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, optimize resources, streamline operations, and deliver more profitable projects. Deltek – Know more. Do more.® www.deltek.com
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Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swisscom, and The Wellcome Trust. Visit www.confirmit.com for more information.
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