Deltek Honored as a 2017 Achievement in Customer Excellence Award Winner
12th Annual Confirmit ACE Awards Recognize Outstanding Dedication to Improving Customer Experiences
HERNDON, VA. – June 27, 2017 – Deltek, the leading global provider of enterprise software and solutions for project-based businesses, has been awarded a 2017 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of Customer category. This honor demonstrates Deltek’s long-term commitment and strategic approach to listening to its customers, through multi-channel and multi-touch point programs.
Confirmit’s ACE Awards program honors a client’s outstanding work and meaningful contributions to the achievement of universal customer excellence. Receiving a Confirmit ACE Award demonstrates Deltek’s stand-out application of Voice of the Customer processes and its ongoing commitment to enhancing the customer experience and driving business and cultural change. Deltek earned the Confirmit ACE Award based on its commitment to improving overall customer satisfaction scores and to ongoing process improvement.
“Speaking on behalf of our entire Deltek team, we are honored to be a 2017 recipient of a Confirmit ACE Award yet again! This recognition reflects our dedication to delivering a world-class customer experience,” said Brian Daniell, Senior Vice President of Customer Care at Deltek. “Our Voice of the Customer program continues to be a key driver in delivering value to our organization from top to bottom, and this award from Confirmit will further fuel our efforts in customer experience excellence.”
“We’re delighted to honor Deltek as a 2017 Confirmit ACE Award winner for their proven innovation and excellence in their Voice of the Customer Program,” said Ken Østreng, President and CEO of Confirmit. “The customer experience is a critical component of the business, and Deltek continues to show their commitment to listening to their customers to better understand their needs, drive business change and deliver an exceptional experience.”
For more information about Deltek and its award-winning Customer care program, please visit www.deltek.com.
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2017 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2016. For more information on awards criteria, visit www.confirmit.com/ace-awards.
Deltek is the leading global provider of enterprise software and solutions for government contractors, professional services firms and other project-based businesses. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 22,000 organizations and millions of users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects. Deltek – Know more. Do more.® www.deltek.com
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.