Senior VP, Chief Customer Officer
As Deltek's Chief Customer Officer, Brian Daniell is responsible for Deltek's global customer operations and strategy. He leads the company's global customer experience strategy including consulting, customer education & enablement, customer support and customer success. Brian’s mission is to deepen customer relationships by delivering a seamless and impactful end-to-end journey for Deltek customers, ensuring they maximize their Deltek investment. Additionally, Brian guides the expansion of the company's portfolio of services to meet the needs of Deltek's growing customer base.
Brian has over 20 years of experience supporting and servicing enterprise software solutions in a variety of senior management positions. Before becoming Deltek’s Chief Customer Officer, Brian served as Deltek’s Vice President of Customer Care Operations where he managed the company’s overall customer support efforts which included all aspects of delivery and maintenance. In this role, he was responsible for expanding Deltek’s Customer Care offerings and delivering award winning support tools to its customer base.
Prior to joining Deltek, he served as the Sr. Director of Client Services at Harper and Shuman where he established a multi-faceted, global customer support organization that was a recognized service and support industry leader. In this position, Brian successfully built a world-class customer support team, launched new implementation services, and developed global training programs.
Brian is active in the Customer Support industry, serving on association boards and regularly speaking on a variety of Customer Support topics. He has been on the Advisory Board of Technology Services Industry Association (TSIA) and has served on the Board for the Association of Support Professionals (ASP).
He holds a Bachelor of Science degree in Accountancy from Bentley University.