Editor’s Note: From October 5-9, Deltek Project Nation is celebrating Customer Service Week as a way to showcase our support and appreciation. We recognize the importance of customer service and want to thank our customer support team as well as the customers who trust Deltek to power their project success. Intertech Mechanical is a Deltek + ComputerEase customer who relies on Deltek’s support services and online support portal. You can read their story below.
Intertech Mechanical Services is a full-service mechanical contractor based in Louisville, Kentucky and a Deltek 2020 MVP Award winner in the Small to Medium Business category. By using Deltek + ComputerEase for all aspects of their accounting, job costing, service and document management, Intertech has reduced their administrative hours and increased compliance.
Meeting the Unique Needs of a Small but Dynamic Business
Intertech Mechanical Services specializes in commercial and industrial heating and cooling systems. Their turn-key solutions support clients throughout the entire design and construction process, ensuring accurate communication and efficient execution.
As a small business, Intertech has employees covering several unions, including UA Local 502 Plumbers & Pipefitters and IBEW Local 369 Electrical Union; they also have a sheet metal subsidiary, general construction, and a property holding company. Because of this, there was a tremendous need to simplify and streamline their business processes.
With so many different organizations to consider, Intertech’s goal was to have accurate, up-to-date, detailed information to stay on top of their business and divert potential problems. The initial challenge was to produce combined financial statements for multiple entities, simplify the dues and submissions for five different unions and utilize the software for their service department. After much research, Deltek + ComputerEase, a robust construction accounting software that powers businesses of all sizes, was found to be the best solution to meet their needs.
The Right Tool for the Job
Today, Intertech Mechanical Services uses ComputerEase for all aspects of their accounting, job costing, service and document management. The integration among the modules maintains the integrity of the data throughout the system and enables all staff members to work effectively as a team, and the ability to set individual permission levels to the different modules allows people to access what they need easily.
As a result, Intertech now has complete visibility into job costing and more accurate financial statements. Their invoice turnaround is much faster, and they cut the cost of their CPA, who reviews financial statements and tax returns, by 50%. In addition, Intertech has streamlined their monthly union dues processing from eight hours to approximately two hours, improved their payroll accuracy and increased their compliance in the local withholding tax.
Moreover, Intertech appreciates the customer service Deltek+ComputerEase provides. They’re especially fond of Customer Corner, ComputerEase’s support portal, which gives users an efficient way to answer product related questions. The self-service capabilities allow Intertech to solve many of their inquiries through the available training videos. On the occasion that Intertech has requested customized reports, the customer service team has quickly responded with what they needed.
As Pam Clemons-Dowell, Software Implementation Specialist, describes,“The cost-saving and time-saving capabilities of Deltek+ComputerEase software are amazing. It is extremely user friendly. The ease of obtaining the detailed information you need and in the format you need is comparable to none. I have no idea why anyone would use any other software. Deltek+ComputerEase is a one-stop wonder.”
Learn More About How Our Customers Power Project Success
2020 MVP Award Winners
About Intertech Mechanical Services
Founded in 2005, Intertech Mechanical Services is a full-service mechanical contractor based in Louisville, Kentucky. They offer plumbing, heating, HVAC and 24-hour commercial service. With approximately 180 employees covering several unions, including UA Local 502 Plumbers & Pipefitters and IBEW Local 369 Electrical Union, Intertech also has a subsidiary company that performs sheet metal work and is affiliated with the Sheet Metal Local 110.
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