Deltek’s Commitment to Powering Project Success

Posted by Brian Daniell on October 10, 2019

Customer Service Week 2019

Making it Easy for Our Customers

There are four key tenets that we hold close to us at Deltek. They are something we think about daily when it comes to how we continue to innovate our suite of project-based solutions, how we deliver products, how we communicate, and most importantly how we support our customers’ unique needs. As we continue to celebrate Customer Service Week at Deltek, we think it’s important for you to understand what we value and how Deltek customers are at the apex of all that we do.

We are focused on becoming the recognized global standard that project-based organizations turn to, for software and solutions to run their businesses more efficiently and effectively. And internally, Deltek employees continue to rally around the ways to better serve our customers by following these principles.

You’re probably wondering why this should matter to you. By selecting Deltek as your trusted partner, you get the benefit of us delivering on our mission now and in the future. We know that we still have a lot to do to achieve our vision, but we are certainly committed to doing what it takes to get there.

To get to where we want to go, it’s important to deliver on the principles that are consistently reinforced at Deltek, and that you expect from us. These four tenets below are our promise to you. Deltek commits to:

1. Make Solutions Easy to Access

Being easy to access is all about the ability to use our solutions where you want and when you want. That means bringing you mobile solutions and new offerings in the cloud to give you the flexibility needed in an ever-changing technology landscape. We’re listening to what customers want and need and continue to modernize our products. And building digital transformation through UX innovations is a great example of how we’re looking ahead to make our solutions easy to access.

2. Make Solutions Easy to Use

Being easy to use is all about the user experience and how you interface with Deltek solutions. We have more resources than ever across the organization who are focused on this priority and that will not change. Hopefully you have seen a number of positive changes that directly address that experience. We continue to focus on trends that drive innovation to prioritize how we are enhancing the experience for all customers.

3. Ensure We Are Easy to Understand

Being easy to understand is about making it obvious who we are, what we are about and how you can access all the information and resources we offer. We want to be clear, concise and sound like humans connecting with humans. That includes how we communicate to customers on a regular basis, and ensuring the information that we share is helpful and what you need to get your job done. To ensure we’re easy to understand, we have launched Customer Town Hall webinars, customer newsletters and provide helpful ways for you to stay engaged as a Deltek customer.

4. Be Easy to do Business With

And lastly, being easy to do business with is about how you engage with us in every part of our relationship, and making that engagement work well on terms that you are comfortable with. As the leader of Deltek Customer Care, this is something my team and I strive for every day to ensure you have a positive experience working with support analysts, customer success managers and leaders within the organization. Over the last two years we have made ongoing improvements to the Deltek Support Center site, and recently launched the new Deltek Community which provides topical forums to connect with other users and share best practices.

As Customer Service Week 2019 comes to a close, we felt it was important to share what matters most when it comes to how we work with and support each and every Deltek customer. While our four tenets are something we are deeply committed to, we’re even more excited about what’s on the horizon to continue to be a part of your success.

Now, more than ever, organizations are concerned with providing their customers with the best possible experience. Your experience with Deltek is of the utmost importance to us, and we are committed to ensuring you remain a Deltek customer for life. We look forward to continuing this journey together.

 

About the Author

As SVP of Customer Care, Brian Daniell leads Deltek’s global customer care and customer success strategy, managing global customer support operations, deepening customer relationships, and guiding the expansion of the company's portfolio of services to meet the needs of Deltek's growing customer base. Follow @Brian_Daniell on Twitter. To learn more about Deltek Customer Care, read about our tailored support and award-winning offerings.