The Future of PIM is Exciting
Deltek is committed to the long-term future of the Deltek PIM product. Managing project information is a vital part of your business and will continue to be a vital part of the solutions we invest in to meet the ever-changing needs of our users.
As we look toward the future, you can expect us to capitalize on relevant technology trends like automation, machine learning, collaboration and responsive design to support a clean and simple user experience. Stay tuned to this blog for some exciting news in the coming weeks
Keep reading to see our commitment to customer support, some of the exciting new features coming to Deltek PIM, a new product available soon and what’s coming in the future for your solutions.
Committed to Customer Support
First and foremost, we are committed to your success. We understand that effective and reliable customer care is a must when you have a question or a problem. We take Deltek PIM customer care very seriously as proven by our satisfaction rate of 88%. Furthermore, Deltek has been recognized for the second year in a row by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support in 2018.
But we aren’t stopping there. We are continually striving to increase our interactions with you. Each year, we conduct customer surveys and your feedback and comments continue to drive our customer care program. We are improving support plans and tools to allow for faster issue resolution, making education more accessible to help you get the most out of Deltek PIM, and increasing the quality of our various types of communication with you.
Have You Seen Deltek PIM Lately?
We’ve been busy! There are a lot of new features to help your organization manage project information.
- Bulk editing of document properties to support your managing large document sets.
- Dashboard parts in Drawing Lifecycle Management (DLM) to see a complete view of all design deliverables.
- Markup column in DLM to help you identify which drawings have markups.
- Mobile working reporting enabling you to access reports quickly to support your defect management.
- Deltek PIM is now available for deployment in the cloud.
We’re thrilled to share that in 2018, 93% of our PIM customers upgraded to take advantage of the new features and enhancements we had incorporated.
Collaborate More With Deltek PIM!
Deltek Collaboration makes it easier for your internal and external team to collaborate on project deliverables.
Integrated with Deltek PIM, it takes project information management to the next level by making your project details readily available and allowing your teams to provide direct feedback, consolidate conversations and work in a more collaborative and intuitive way than with other types of communication.
To learn more, register for the September 4th webinar entitled Deltek Collaboration: Empower Your Teams to Communicate More Effectively.
The Future of PIM
It’s our job to continually ask "What if?" which sets the stage for what’s on the horizon for Deltek PIM. By capitalizing on relevant technology trends such as machine learning, your company can maintain your competitive edge within the markets you serve.
We have a number of enhancements on the horizon that will make you more efficient and productive, thus helping your bottom line. Some additional features expected to be released by the end of 2019 include:
Automated Email Publishing: One of the first opportunities for machine learning is automating the email publishing process. Imagine clicking on “Publish to Deltek PIM” for an Outlook email. PIM would begin monitoring your habits to start making intelligent document property selections in the succeeding dialogue box, such as project associations and where to save any attachments. In turn, this will make you more efficient by saving you more time.
Improved Mobile Accessibility: Make your field teams more productive by providing them access to all corporate database information stored in PIM vs. only the information associated with the projects on which they are working.
Want to Become a PIM Power User?
Join us at Deltek Insight 2019 in Orlando this November where we will showcase key product developments and our product road map for Deltek PIM. You’ll also have the opportunity to spend time with PIM experts and network with your peers. Register here.