Master Your Engagements with Deltek Vantagepoint - and Guarantee Happy Clients!
As we all know, today’s competitive environment is forcing management consulting firms to put a major emphasis on client satisfaction more than ever these days. Every member of the firm involved with the client throughout the engagement lifecycle is contributing, and possibly even being measured, on the client’s happiness or overall satisfaction of the client/firm partnership.
I don’t think anyone will argue that delivery is often the most stressful, critical phase of the lifecycle and – on the front line, leading the charge – are the engagement managers. As if they don’t have enough on their plate already, they are responsible for, and major contributors (influencers) to, 3 of the top 5 KPIs impacting client satisfaction: client referenceability, engagement overruns, and engagements delivered on time.
There is always a new theory or buzz term regarding the qualities or characteristics of a successful delivery – and even more for successful engagement managers. Although, when it comes right down to it: satisfied clients + clearly managed expectations = successful delivery!
And yes, this sounds like a no brainer but it is often times insanely difficult. Engagement managers can only manage expectations and communicate clearly based on the information that they have. Many times they don’t have clear visibility into all aspects of their engagements. That is where a fully integrated, project-based solution like Deltek Vantagepoint comes in to play.
In my past few blogs, I talked about how Deltek Vantagepoint was designed from the ground up by consultants, for consultants. And, also, that is was developed by the project experts to address their clients ever evolving needs and provide the visibility required to be successful and stay competitive. Deltek took what we are great at, and improved on it, to create a solution specifically built for consulting firms and the challenges they are facing today.
The great news for engagement managers, is that Vantagepoint can:
- Monitor all aspects of the project in a single engagement hub
- Utilize alerts and dashboards to identify potential risks and make adjustments from anywhere
- Create and monitor plans to deliver successful engagements
- Improve cash flow by expediting invoice review and approval for engagements
- Collaborate and bring teams together to deliver on time and on budget engagements
Ultimately, Vantagepoint provides engagement managers the visibility they need to communicate and manage expectations correctly which in turn leads to satisfied clients – and a win across the board.
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About the Author
For the past 20 years, Laura has been working with professional services organizations to solve critical business issues around project accounting, project and resource management, forecasting & budgeting and business development. She has been helping firms understand trends, best practices and tools that help people and organizations leverage technology to streamline their business and processes. Laura currently serves as Director of Product Marketing, Consulting Industry at Deltek, the leading provider of solutions for project based businesses.