Service Execution: Where the Money is Made

Posted by Carol Murphy on November 8, 2018

Business Team Processes

Part 4 of a 5 Part Strategic Benchmarking Series for Professional Services

SPI Research’s 2018 Professional Services MaturityTM Benchmark Report states that Best-of-the-Best consulting firms place a premium on operational excellence in order to achieve 60% gross project margins. How does your firm compare to this impressive project margin?

As a project management leader striving to make 60% gross project margins, you must understand the KPIs that are tied to service delivery quality, efficiency and repeatability. Operational excellence is key within a highly competitive consulting market, requiring you to have the tools that give you visibility and control to ensure project success, effective resource management and of course on-time delivery and satisfied clients.


SPI 2018 Professional Services Maturity Benchmark Report

Service Execution Executive Summary Metrics

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Service Execution: Where the Money is Made for Consulting Firms Infographic


5 KPIs Most Highly Correlated to Profitability On-Demand Webinar

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