Human services programs take center stage: Recapping the 2015 ISM Conference

Posted by Olivia Hayden on September 24, 2015


It is an exciting year for human services now that states can focus on tasks other than meeting ACA deadlines. States are now turning their attention to human services IT upgrades and integrations that were put on hold during the run up to exchange enrollment. During this period of renewed focus on human services and integration, the timing of the IT Solutions Management for Human Services (ISM) Conference could not have been better.

The 48th annual ISM Conference was held in Philadelphia from August 30-September 2, 2015. A record of more than 1,100 attendees were at the event, with representation from nearly every state in the country as well as dozens of vendors and research companies.

The conference allowed state government officials and vendors to share information about successful health and human services projects and partnerships, and enabled federal officials to clarify new federal requirements, including the recent Notice of Proposed Rulemaking (NPRM) for Comprehensive Child Welfare Information Systems (CCWIS). Further themes discussed at the conference included the importance of data analytics and self-service, particularly related to enterprise call centers and mobile applications. After years in the backseat, the spotlight is now shining bright on human services programs, which is good news for IT vendors in this field.

For a full recap of the ISM Conference, click here.