Deltek Customer Care “Rated Outstanding” By TSIA for Sixth Consecutive Year
Technology Services Industry Association (TSIA) recognition highlights the strength of Deltek’s Customer Care operations and how it effectively handles phone, email and online support submissions
Herndon, VA – March 12, 2020 – Deltek, the leading global provider of software and solutions for project-based businesses, announced today that its Customer Care organization has achieved a “Rated Outstanding Global Assisted Support” certification for the sixth consecutive year. The certification from the Technology Services Industry Association (TSIA) – the leading association for technology and services organizations – recognizes that Deltek meets the highest industry standards for customer support operations.
To achieve this distinguished certification, Deltek participated in a rigorous audit process that evaluated over 140 best practices for delivering industry-leading technical support. The comprehensive audit process was developed by over 50 leading technology companies. Auditors conducted a thorough inspection of Deltek’s Customer Care organization and processes, customer satisfaction scores, reviewing important procedures and inspecting support outcomes. After the evaluation was complete, the TSIA determined that Deltek’s assisted support processes exceeded industry benchmarks. The designation is further evidence that Deltek customers can rely on the company to deliver superior customer service including how it effectively handles phone, email, and online support submissions.
“Customer focus is one of Deltek’s core company values and we are extremely proud of all our employees for embracing this and honored to have once again achieved this recognition by TSIA,” said Brian Daniell, Senior VP of Deltek Customer Care. “It is important for all our clients to know when they have a need Deltek will be there to assist them. To be recognized six years in a row by TSIA, shows our continued focus on the client's needs and our efforts to continuously raise the bar and provide outstanding support year over year to Deltek clients around the globe.”
“Deltek’s commitment to excellence and a dependable customer experience from their assisted technical support team has paved the way for distinction in their market segment,” said Tom Pridham, Senior Vice President Global Accounts & Advisory Services. “TSIA is proud to once again recognize Deltek for completing their sixth consecutive Global Rated Outstanding Assisted Support certification. Their continued attention and focus on delivering high-quality assisted technical support outcomes is an asset to customers and employees alike.”
The Technology Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 35,000 executives from 65 countries and represents 80% of the Fortune 100 technology companies.
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. Learn more at www.deltek.com