Deltek Honored for Delivering World-Class Customer Service
Deltek receives Omega’s prestigious NorthFace ScoreBoard Award™ for exceeding customer expectations
HERNDON, Va. – September 29, 2016 – Deltek, the leading global provider of enterprise software and information solutions for project-based businesses, announced today that it has received the NorthFace ScoreBoard Award from Omega Management Group Corp. in recognition of achieving excellence in customer service and support. Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality.
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega. “In 2015, more than 275 projects, many international in scope, were judged from scores of companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success.”
“At Deltek, our customers are at the core of what we do,” said Brian Daniell, SVP of customer care at Deltek. “Each day, we are committed to serving our 22,000 customers and giving them the tools they need to conduct successful projects on-time and on-budget. So it’s especially significant for us to be recognized by Omega for our world-class customer service. On behalf of everyone at Deltek, I am thrilled to accept the NorthFace ScoreBoard award and I’m happy to share this with our incredibly talented team around the globe.”
Omega’s methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
Deltek is the leading global provider of enterprise software and information solutions for government contractors, professional services firms and other project-based businesses. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 22,000 organizations and millions of users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects. Deltek – Know more. Do more.® www.deltek.com