Deltek Customer Care “Rated Outstanding” By The Technology Services Industry Association For The Fourth Consecutive Year
The “Rated Outstanding Global Assisted Support” designation highlights the strength of Deltek’s Customer Care operations including how it effectively handles phone, email and online support submissions
Herndon, VA – September 5, 2017 – Deltek, the leading global provider of enterprise software and solutions for project-based businesses, today announced Deltek’s Customer Care global support organization has achieved a “Rated Outstanding Global Assisted Support” certification for the fourth consecutive year. The certification from the Technology Services Industry Association (TSIA) – the leading association for technology and services organizations – recognizes that Deltek meets the highest industry standards for customer support operations.
To achieve this distinguished certification, Deltek participated in a rigorous audit process that evaluated over 140 best practices for delivering industry-leading technical support. The comprehensive audit process was developed by over 50 leading technology companies. Auditors conducted a thorough inspection of Deltek’s Customer Care organization and processes, customer satisfaction scores, reviewing important procedures and inspecting support outcomes. After the evaluation was complete, the TSIA determined that Deltek’s assisted support processes exceeded industry benchmarks. The designation is further evidence that Deltek customers can rely on the company to deliver superior customer service including how it effectively handles phone, email, and online support submissions.
“Deltek’s customers are at the core of what we do and delivering consistent, world-class support is critical to their success. Our global customer care team continues to be recognized by TSIA, which is a testament to their dedication and effectiveness,” said Brian Daniell, Senior VP of Customer Care at Deltek. “Deltek participates in the TSIA program so our customers can confidently use our solutions knowing that Deltek meets the highest industry support standards. I’m honored to once again accept this designation on behalf of Deltek, as this is a true team effort.”
“We are pleased to be able to recognize Deltek for completing their fourth consecutive Global Rated Outstanding Assisted Support certification,” said Tom Pridham, Senior Vice President Global Accounts & GM Strategic Services. “Deltek’s commitment to a high quality and consistent customer experience for their assisted technical support is clearly differentiating them in their market segment. Their focus on excellence is important to both customers and employees alike.”
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.
Deltek is the leading global provider of enterprise software and solutions for government contractors, professional services firms and other project-based businesses. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 22,000 organizations and millions of users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects. Deltek – Know more. Do more.® www.deltek.com