Deltek Receives 2014 Confirmit Achievement in Customer Excellence Award
Confirmit’s prestigious ACE awards program recognizes Deltek for outstanding achievement in customer excellence to increase customer satisfaction and improve business results
HERNDON, Va. – May 21, 2014 – Deltek, the leading global provider of enterprise software and information solutions for government contractors and professional services firms, announced today that it has been awarded a 2014 Confirmit Achievement in Customer Excellence (ACE) Award. The accolade demonstrates Deltek’s outstanding commitment to Customer Support and marks the 7th year that Deltek has been recognized for outstanding customer support satisfaction with a prestigious ACE award.
The Confirmit ACE Awards program celebrates outstanding achievements in delivering a world-class customer experience as well as a company’s use of the Confirmit Voices engagement model – giving companies the power to listen to the voice of the customer. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer experience processes and its outstanding performance as measured by those processes. An elite group of Confirmit clients qualified for an ACE Award.
Deltek earned the Confirmit ACE Award not only for its high customer satisfaction scores, but also because customer satisfaction and delivering an optimal customer experience is ingrained in Deltek’s culture.
“This recognition is testament to our commitment to delivering the best customer experience possible,” said Brian Daniell, SVP of Customer Care at Deltek. “Customer satisfaction is an integral part of Deltek Customer Care. Our Customer Care team is dedicated to providing our more than 16,000 global customers with the tools and support they need to maximize their use of Deltek’s industry-leading solutions. This award is a celebration of our entire support team and their outstanding performance working with our customers each day.”
“Deltek is a true leader in customer excellence. Its comprehensive program ensures that customer feedback is fully integrated into the company to improve overall business results,” said Henning Hansen, President and CEO of Confirmit. “We are honored that Deltek relies on Confirmit for its customer experience initiatives, and look forward to continuing to support the company’s program as it continues to evolve.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.
All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1, 2013 and December 31, 2013, and meet a range of qualitative criteria based on recognized industry best practices.
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.
Deltek is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 16,000 organizations and 2 million users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, optimize resources, streamline operations, and deliver more profitable projects. Deltek – Know more. Do more.® www.deltek.com
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