Deltek Customer Care Support
Contact Information and Hours of Availability

Americas Europe Asia Pacific Middle East Product: Deltek Costpoint Deltek DPM Deltek EPM Deltek GCS Premier Deltek Vision Deltek Time, Expense, and ESS Deltek Costpoint Deltek DPM Deltek EPM Deltek Vision Deltek Time Collection Deltek EPM Deltek Vision* * Vision customers are supported by our local certified Deltek Partners Deltek Costpoint Deltek EPM Deltek Vision Web Site: http://customercare.deltek.com Toll-free Telephone Numbers: View Contact Information View Contact Information View Contact Information 866.591.1082 (United Arab Emirates) Worldwide Number: (Rates apply) 001 703.885.9787 Hours: Mon-Fri 7:00 a.m. – 10:00 p.m. Eastern Standard Time (EST) 9:00 a.m. – 10:00 p.m. Greenwich Mean Time (GMT) 8:30 a.m. – 5:30 p.m. Australian Central Standard Time (ACT) 4:00 p.m. – 7:00 a.m. Greenwich Mean Time (GMT+4) Hours Saturday: 9:00 a.m. – 5:00 p.m. Eastern Standard Time (EST) 2:00 p.m. – 10:00 p.m. Greenwich Mean Time (GMT) N/A N/A 24x7 Emergency Support: Currently available for: Deltek Cobra Deltek Costpoint Deltek Open Plan Deltek Time, Expense, and ESS Deltek Vision Deltek wInsight Currently available for: Deltek Cobra Deltek Costpoint Deltek Open Plan Deltek Time, Expense, and ESS Deltek Vision Deltek wInsight Currently available for: Deltek Cobra Deltek Costpoint Deltek Open Plan Deltek Time, Expense, and ESS Deltek Vision Deltek wInsight Currently available for: Deltek Cobra Deltek Costpoint Deltek Open Plan Deltek Time, Expense, and ESS Deltek Vision Deltek wInsight

For telephone support on other Deltek products please use the Americas contact information.

Whenever possible your call will be routed directly to an analyst, who will assist you. However, in the event all analysts are on other calls, you may be routed to the Customer Care Operator. The Customer Care Operator will take your information and an analyst will return your call as soon as they are available.

Deltek support is only available in English and is available to only those customers on an active support and maintenance plan.

24X7 Emergency Support

Emergency support is available seven days a week, 24 hours a day for emergencies with a production system. 24x7 support is limited to mission critical cases (see severity-level definitions) that affect production software, including a “system down” situation in which you are unable to use the product. Simply call the number above after hours and you will be directed to a representative that will take your information and route your call appropriately.

Holidays

Deltek’s U.S. office, including customer support, is closed on the following Holidays:

New Years Day (January 1)	Labor Day (First Monday in September)
Memorial Day (Last Monday in May)	Thanksgiving Day (Fourth Thursday in November)
Independence Day (July 4)	Christmas Day (December 25)

Deltek’s U.K. office, including customer support, is closed on the following Holidays:

New Years Day (January 1)	Spring Bank Holiday (Last Monday in May)
Good Friday (Friday before Easter)	Summer Bank Holiday (Last Monday in August)
Easter Monday (Monday after Easter)	Christmas Day (December 25)
Early May Bank Holiday (First Monday in May)	Boxing Day (December 26)

Problem Escalation

Despite our best efforts to ensure that all customer concerns are quickly resolved, you may sometimes feel that your question is not being handled to your satisfaction. Although Deltek Customer Care is staffed with expert professionals who have the training and expertise to handle any product-related issues, we have also provided you with an alternative means for resolving your concern.

Advanced Customer Care Americas Europe Asia Pacific Middle East Email Address: customercare@deltek.com Toll-free Telephone Numbers: View Contact Information Select Option 6 from the menu View Contact Information Select Option 6 from the menu View Contact Information Select Option 6 from the menu 866.591.1082 (United Arab Emirates) Select Option 6 from the menu Worldwide Number: (Rates apply) 001 703.885.9787 Hours: Mon-Fri 8:00 a.m. – 6:00 p.m. Eastern Standard Time (EST) 1:00 p.m. – 11:00 p.m. Greenwich Mean Time (GMT) 9:30 a.m. – 1:30 p.m. Australian Central Standard Time (ACT) 5:00 p.m. – 3:00 a.m. Greenwich Mean Time (GMT+4)