Deltek Telephone Support
Support hours and schedules for all Deltek Products

Telephone Support Hours, & Phone Numbers

To enhance the customer experience, in September 2007 we have consolidated existing product support numbers into a single number for two of the following geographic regions that Deltek serves:

North America	1.877.HLP PROJ (1.877.457.7765)
United Kingdom	0808 234 4753
All Other Countries: (call charges will apply)	+44 20 7518 5010 (UK) +1 877 457 7765 (USA) +61 (8) 8150 5500 (AU)

Also, please note expanded European hours for some products.

Product North America Hours (ET) Europe Hours (GMT) Deltek Advantage M-F 8am to 8pm Sat: 10am to 4pm N/A Deltek Award M-F 9am to 6pm N/A Deltek Business Performance Management/ Business Intelligence M-F 7am to 10pm Sat: 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek Cobra M-F 7am to 10pm Sat. 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek Connect (Artemis Connect MPM Connect Project Connect Excel Connect) M-F 7am to 10pm Sat. 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek Costpoint M-F 7am to 10pm Sat. 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek CRM & Proposals M-F 8am to 8pm N/A Deltek Employee Self Service M-F 7am to 10pm Sat: 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek Enterprise Planner M-F 7am to 10pm Sat: 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek FMS M-F 8am to 8pm N/A Deltek GCS Premier M-F 7am to 10pm Sat: 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek GovWin M-F 7am to 10pm N/A Deltek OpenPlan M-F 7am to 10pm Sat: 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek Risk+ M-F 7am to 10pm Sat. 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek Sema4 M-F 9am to 8pm N/A Deltek Time & Expense M-F 7am to 10pm Sat: 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek Vision M-F 7am to 10pm Sat: 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek WelcomHome M-F 7am to 10pm Sat: 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek WelcomPortfolio M-F 7am to 10pm Sat: 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm Deltek WelcomRisk M-F 7am to 10pm Sat: 9am to 5pm M-F 7am to 10p Sat. 2pm to 10pm Deltek wInsight M-F 7am to 10pm Sat. 9am to 5pm M-F 7am to 10pm Sat. 2pm to 10pm

Problem Escalation

Despite our best efforts to ensure that all customer concerns are quickly resolved, you may sometimes feel that your question is not being handled to your satisfaction. Although Deltek's Global Support Group is staffed with expert professionals who have the training and expertise to handle any product-related issues, we have also provided you with an alternative means for resolving your concern.

Email US & International Customers Support Coverage (Eastern Time) Deltek Customer Care customercare@deltek.com 1.877.HLP PROJ (1.877.457.7765) & select option “6” from the menu M-F 8am to 6pm