Customer Care

Deltek Select Care

Features

Deltek Select Care is an additional service on top of our Premium offering, and combines all of the features of Deltek's Premium Care program with a dedicated Select Senior Advisor.  Your Select Senior Advisor acts as your single point of contact into all of Deltek's resources and is personally committed to your success and satisfaction with Deltek solutions. Ensuring that any issues are resolved with minimal impact to your mission-critical processes, Select Care gives you access to senior support analysts who understand your business needs and can provide immediate support— guaranteeing that you are always on-track right away and operating at high availability. Besides encompassing all of the features of Deltek Premium Care, Select Care includes:

  • A dedicated Select Sr. Advisor (single point of contact)
  • Direct access to Level 2 support (subject-matter experts)
  • 24x7 emergency support on Severity 1 cases
  • Priority case handling with enhanced service levels:
    • Severity 1 response: 1 hour
    • Severity 2 response: 3 hours
    • Severity 3 response: 6 hours
    • Severity 4 response: 8 hours
  • Assigned Support Director
  • Proactive case reviews
  • Automated case escalations
  • Product release notifications
  • 20% Discount on Deltek University classes
  • Complimentary pass to Deltek Insight conference
Product Sheet Download Now Download the Deltek Select Care product sheet