Customer Care

Deltek Premium Care

Features

With Deltek Premium Care, we deliver all the benefits of Standard Care in addition to comprehensive, unlimited support from our experienced support professionals. Designed for enterprise organizations that require more frequent contact with support and companies looking for the added comfort and security of round-the-clock coverage, this option allows 24x5 telephone support to handle your business' most mission-critical needs.

  • Software updates to ensure that your mission-critical applications are current
  • Support for current and preceding versions of your solution (up to one year)
  • Unlimited, on-going Telephone Support with expanded business hours
  • Instant 24x7, anytime, anywhere access to our searchable support KnowledgeBase
  • Unlimited access to Customer Care Connect – our award-winning online customer portal that provides documentation, tools, tips and tricks, in addition to direct access to Deltek Customer Care support analysts
  • Membership in Customer Care Connect's user forums, allowing you to take advantage of the extensive experience of Deltek's 12,000+ customers worldwide
  • FREE year-end WebEx training sessions to provide you with the latest "how to" product information
  • Periodic e-Bulletins to keep you up-to-date on the latest Deltek upgrades and new releases
  • 10% Discount on all Deltek University Classes
Product Sheet Download Now Download the Deltek Premium Care product sheet