By Company Size
Solutions for Professional Services Firms
By Partner Type
Regional Telephone Numbers:(rates may apply)
International Toll-free Telephone Number:
Whenever possible, your call will be directly routed to an analyst who will assist you. However, in the event all analysts are assisting other customers, you may be given the option to leave a voicemail. Please relay your contact information, including contact number, name and telephone number, and a Customer Care Analyst will return your call as soon as they are available.
For your convenience, Deltek support is available in English, Norwegian, Danish and Swedish. Support through Customer Care is available only to customers on an active support and maintenance plan.
If you require alternative means for resolving your issue, please email us at AdvancedCustomerCare@deltek.com, or see the chart below for information on how to contact a nearby Deltek Customer Care Representative by phone.
09:00 - 17:00 Monday through Friday
08:00 - 20:00 Monday through Friday
Business support is for the non mission-critical cases, and is generally available during standard business hours in regions where we have primary support centers. To better aid your business, we normally support the time zone that is closest to your corporate headquarters.
Americas (EST - PST):
9:00 am - 5:00 pm
7:00 am - 7:00 pm EST
Europe (GMT & CET):
09:00 - 17:00
08:00 - 20:00 CET
Asia Pacific (ACT):
9:00 am - 5:00 pm
9:00 am - 9:00 pm ACT
Emergency support is available with Premium Care package 24 x 5 Monday through Friday, and with Select Care on a 24 x 7 x 365 basis for the following Deltek products: Deltek Cobra, Deltek Costpoint, Deltek Maconomy, Deltek Open Plan, Deltek Time & Expense, Deltek Vision and Deltek wInsight. Emergency support is English-only and is limited to mission-critical cases that affect production software. Simply call the support number and you will be directed to a representative who will take your information and route your call appropriately.
When you need brief, one-time access to our team of experts outside the scope of your maintenance agreement, but don’t require a full consulting engagement—turn to Deltek On-Demand Support. To submit a request for On-Demand Support, email firstname.lastname@example.org, and a representative will contact you to review your case and determine how we can help.
Learn more about On-Demand Support >>
Deltek's Customer Care Centers are located in various locations around the globe. Each local office recognizes most major public holidays in their region. This means that on major holidays, support for general issues in these regions will be closed. However, if you subscribe to the Premium Care or Select Care plans, expanded emergency coverage is available during holidays. Additionally, Deltek Support users can submit a case on-line at any time and a support analyst will respond when we open for business.
As your organization changes, your customer care support needs may change along with it. Our support plans were designed to provide additional access as organizations grow and develop. You may find yourself needing additional authorized users, more cases, weekend support, direct access to Level 2 support, or something else that matches your unique needs.
Speak with a Customer Care representative >>