Contact Information

Americas Europe Asia Pacific Web Site: https://deltek.custhelp.com Regional Telephone Numbers:(rates may apply) US: 1.877.457.7765 Canada: 1.877.457.7765 UK: +44 (0) 870 241 0317 DK: +45 3527 7946 BE: 00800 457.77650 FI: +45 35 27 79 32 NL: 00800 457.77650 NO: +47 22 83 63 88 SE: 0200-883725 AU: 1300 500 952 International Toll-free Telephone Number: 00800 457.77650

Whenever possible, your call will be directly routed to an analyst who will assist you. However, in the event all analysts are assisting other customers, you may be given the option to leave a voicemail. Please relay your contact information, including contact number, name and telephone number, and a Customer Care Analyst will return your call as soon as they are available.

For your convenience, Deltek support is available in English, Dutch, Norwegian, Danish, Swedish and French Canadian. Support through Customer Care is available only to customers on an active support and maintenance plan.

Problem Escalation

If you require alternative means for resolving your issue, please email us at AdvancedCustomerCare@deltek.com, or see the chart below for information on how to contact a nearby Deltek Customer Care Representative by phone.

Worldwide Support Availability

Americas (EST – PST)

Europe (GMT – CET)

Asia Pacific (ACT)

Business Hours Support

Business support is for the non mission-critical cases, and is generally available during standard business hours in regions where we have primary support centers. To better aid your business, we normally support the time zone that is closest to your corporate headquarters.

Emergency Support

Emergency support is available with Premium Care package 24 x 5 Monday through Friday, and with Select Care on a 24 x 7 x 365 basis for the following Deltek products: Deltek Cobra, Deltek Costpoint, Deltek Maconomy, Deltek Open Plan, Deltek Time & Expense, Deltek Vision and Deltek wInsight. Emergency support is English-only and is limited to mission-critical cases that affect production software. Simply call the support number and you will be directed to a representative who will take your information and route your call appropriately.

Holidays

Deltek's Customer Care Centers are located in various locations around the globe. Each local office recognizes most major public holidays in their region. This means that on major holidays, support for general issues in these regions will be closed. However, if you subscribe to the Premium Care or Select Care plans, expanded emergency coverage is available during holidays. Additionally, Deltek Support users can submit a case on-line at any time and a support analyst will respond when we open for business.