Contact Customer Care

Contact Information

  Americas Europe Asia Pacific

Web Site:

https://deltek.custhelp.com

Regional Telephone Numbers:(rates may apply)

US: 1.877.457.7765
Canada: 1.877.457.7765
UK: +44 (0) 870 241 0317
DK: +45 3527 7946
BE: 00800 457.77650
FI: +45 35 27 79 32
NL: 00800 457.77650
NO: +47 22 83 63 88
SE: 0200-883725
AU: 1300 500 952

International Toll-free Telephone Number:

00800 457.77650

Whenever possible, your call will be directly routed to an analyst who will assist you. However, in the event all analysts are assisting other customers, you may be given the option to leave a voicemail. Please relay your contact information, including contact number, name and telephone number, and a Customer Care Analyst will return your call as soon as they are available.

For your convenience, Deltek support is available in English, Norwegian, Danish and Swedish. Support through Customer Care is available only to customers on an active support and maintenance plan.

Problem Escalation

If you require alternative means for resolving your issue, please email us at AdvancedCustomerCare@deltek.com, or see the chart below for information on how to contact a nearby Deltek Customer Care Representative by phone.

Worldwide Support Availability

Americas (EST – PST)

  Standard Care Business Hour   Premium/Select Business Hour   Premium Care ER   Select Care ER

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
  9:00 a.m. - 5:00 p.m. Monday through Friday  
  7:00 a.m. - 7:00 p.m. Monday through Friday  
24-Hour Support, Monday through Friday  
24-Hour Support, 7 Days a Week

Europe (GMT – CET)

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
 

09:00 - 17:00 Monday through Friday

 
 

08:00 - 20:00 Monday through Friday

 
24-Hour Support, Monday through Friday  
24-Hour Support, 7 Days a Week

Asia Pacific (ACT)

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
  9:00 a.m. - 5:00 p.m. Monday through Friday  
  9:00 a.m. - 9:00 p.m. Monday through Friday  
24-Hour Support, Monday through Friday  
24-Hour Support, 7 Days a Week

Business Hours Support

Business support is for the non mission-critical cases, and is generally available during standard business hours in regions where we have primary support centers. To better aid your business, we normally support the time zone that is closest to your corporate headquarters.

Region & Supported Time Zone Standard Care Business Hours Support (Monday through Friday) Premium & Select Care Business Hours Support (Monday through Friday)

Americas (EST - PST):

9:00 am - 5:00 pm

7:00 am - 7:00 pm EST

Europe (GMT & CET):

09:00 - 17:00

08:00 - 20:00  CET

Asia Pacific (ACT):

9:00 am - 5:00 pm

9:00 am - 9:00 pm ACT


Emergency Support

Emergency support is available with Premium Care package 24 x 5 Monday through Friday, and with Select Care on a 24 x 7 x 365 basis for the following Deltek products: Deltek Cobra, Deltek Costpoint, Deltek Maconomy, Deltek Open Plan, Deltek Time & Expense, Deltek Vision and Deltek wInsight. Emergency support is English-only and is limited to mission-critical cases that affect production software. Simply call the support number and you will be directed to a representative who will take your information and route your call appropriately.

Holidays

Deltek's Customer Care Centers are located in various locations around the globe. Each local office recognizes most major public holidays in their region. This means that on major holidays, support for general issues in these regions will be closed. However, if you subscribe to the Premium Care or Select Care plans, expanded emergency coverage is available during holidays. Additionally, Deltek Support users can submit a case on-line at any time and a support analyst will respond when we open for business.