http://www.deltek.com Deltek Industry Insights provide you with expert perspectives on the unique market and industry challenges you are facing today. They are brought to you by thought leaders in your industry to help you improve your business performance and bottomline. http://www.deltek.com/images/header/logo.gif Mon, 8 Jan 2010 09:00:00 EST http://www.deltek.com/podcasts/DeltekIndustryInsights_E01_ReferralBasedSelling.mp3 Finding new business is critical to all types of firms, but the mystery is where do I get the best results for the time I have. Joanne Black of No More Cold Calling shares some tips and insight on how to leverage your clients to help you find more business. Mon, 8 Jan 2010 09:00:00 EST http://www.deltek.com/podcasts/DeltekIndustryInsights_E01_ReferralBasedSelling.mp3 In this episode, we talk with Jeanne Urich of Service Performance Insight. Every year SPI puts together the Professional Service Maturity Model Benchmark Report which looks at common trends and metrics for project focused firms. Jeanne share some tips about metrics and talks about some critical performance metrics that most firms don’t look at.