Discover the Full Value of Your Deltek Support

Deltek provides three levels of support depending on your organization's requirements. Deltek Standard Care, Deltek Premium Care and Deltek Select Care.

Deltek Standard Care is designed for organizations that have less complex installation and require minimal support assistance. It provides 24x7 access to online support resources, regular product updates and maintenance releases, and 8 hours of telephone product support Monday through Friday.

Deltek Premium Care is for enterprise organizations that require more frequent contact and provides 24x7 access to online support resources, regular product updates and maintenance releases, and 12 hours of telephone product support Monday through Friday.

Deltek Select Care is for organizations requiring a more personalized approach to support a sophisticated user-base and global enterprise environment. It provides additional support services including enhanced response times, increased access to Deltek support analysts, and a dedicated Select Sr. Advisor who will proactively manage support services throughout the relationship with Deltek.

Our Customer Care Support Team consists of over 150 extensively trained support analysts who understand your unique requirements and can assist you by:

• Providing answers to questions about product installation and technical support for all Deltek products
• Resolving application system messages
• Responding to your day-to-day operational needs

Your requirements and expectations are constantly changing as your business grows. We know we can't succeed without making regular investments in our support capabilities in order to stay ahead of your requirements. So, we continuously identify and implement new ways to improve our support offerings based on feedback we receive from our customers. All Customer Care support analysts are required to complete periodic training to ensure they are up to date on:

• Latest product capabilities
• Current industry best practices for project-based businesses
• New regulatory and compliance requirements

Deltek continues to maintain industry-leading customer retention rates. Year after year, more than 90% of our customers renew their support and maintenance agreements with Deltek.

• Deltek received the ACE Award for Achievement in Customer Excellence the past four years in a row
• Our customers rate their Customer Care support experience at an average of 9.2 out of 10

Deltek Customer Care provides you with the resources to be confident that you can rely on the mission-critical capabilities of our software solutions. Deltek Customer Care enables you to:

• Decrease your total cost of ownership
• Ensure your Deltek software is being utilized to its' fullest capabilities
• Stay current with any regulatory or compliance updates
• Diagnose and resolve any technical issues quickly and efficiently
• Access the right resources via the Web or telephone whenever you need help

With Deltek Customer Care you can be sure that your investment in our technology and services will grow with your company, even as your business needs evolve and change.