Discover the Full Value of Your Deltek Support
Effective and reliable customer care can make all the difference in your ability to compete effectively and grow your project-based business.
At Deltek we realize that our success is mutual. When you invest in Deltek software solutions to meet your business requirements, we know you entrust a significant part of your success to us - and we take that very seriously. You expect timely, high-quality support for your mission-critical software. When an issue arises, you need to ensure productivity is maintained and that your team has all of the tools they need to meet milestones on schedule.
Deltek's experienced support personnel, with more than 20 years of industry and client-side experience, utilize Deltek's advanced diagnostic tools and proven support procedures to identify and isolate issues quickly, so that your systems are consistently operating at high availability with minimal disruption.
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Deltek provides three levels of support depending on your organization's requirements. Deltek Standard Care, Deltek Premium Care and Deltek Select Care. Deltek Standard Care is designed for organizations that have less complex installation and require minimal support assistance. It provides 24x7 access to online support resources, regular product updates and maintenance releases, and 8 hours of telephone product support Monday through Friday. Deltek Premium Care is for enterprise organizations that require more frequent contact and provides 24x7 access to online support resources, regular product updates and maintenance releases, and 12 hours of telephone product support Monday through Friday. Deltek Select Care is for organizations requiring a more personalized approach to support a sophisticated user-base and global enterprise environment. It provides additional support services including enhanced response times, increased access to Deltek support analysts, and a dedicated Select Sr. Advisor who will proactively manage support services throughout the relationship with Deltek. |
Our Customer Care Support Team consists of over 150 extensively trained support analysts who understand your unique requirements and can assist you by:
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Your requirements and expectations are constantly changing as your business grows. We know we can't succeed without making regular investments in our support capabilities in order to stay ahead of your requirements. So, we continuously identify and implement new ways to improve our support offerings based on feedback we receive from our customers. All Customer Care support analysts are required to complete periodic training to ensure they are up to date on:
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Deltek continues to maintain industry-leading customer retention rates. Year after year, more than 90% of our customers renew their support and maintenance agreements with Deltek.
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Deltek Customer Care provides you with the resources to be confident that you can rely on the mission-critical capabilities of our software solutions. Deltek Customer Care enables you to:
With Deltek Customer Care you can be sure that your investment in our technology and services will grow with your company, even as your business needs evolve and change. |
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Want to know more about the Deltek Customer Care plans? Read this brochure for all the latest information.
For your convenience, we have prepared materials that detail Deltek's new Customer Care Support plans. Review the following documents to learn about each plan's capabilities:
- Deltek Standard Care PDF(856 KB)
- Deltek Premium Care PDF(600 KB)
- Deltek Select Care PDF(1 MB)
Review the following document to learn more about the Deltek Customer Care Connect website.


