Contact Deltek Customer Care
Contact Information

Americas Europe Asia Pacific Web Site: http://customercare.deltek.com International Toll-free Telephone Number: 00800 457.77650 Regional Telephone Numbers:(rates may apply) US: 1.877.457.7765 Canada: 1.877.457.7765 UK: +44 (0) 870 241 0317 DK: +45 3527 7946 BE: +32 (0) 70 223 009 FI: +45 35 27 79 32 NL: +31 (0) 20 320 2727 NO: +47 22 83 63 88 SE: 0200-883725 AU: 1300 500 952

Whenever possible, your call will be routed directly to an analyst who will assist you. However, in the event all analysts are assisting other customers, you may be given the option to leave a voicemail. Please relay your contact information, including contact number, name, and telephone number, and a Customer Care Analyst will return your call as soon as they are available.

Deltek support is available in English, Dutch, Norwegian, Danish, Swedish and French Canadian, and is available only to those customers on an active support and maintenance plan.

Problem Escalation

If you require alternative means for resolving your issue, please email us at AdvancedCustomerCare@deltek.com or see the chart below for information on how to contact a Deltek Customer Care Representative by phone in your area.

Worldwide Support Availability

Americas (EST – PST)

Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
	9:00 a.m. - 5:00 p.m. Monday through Friday
	7:00 a.m. - 7:00 p.m. Monday through Friday
	24-Hour Support, Monday through Friday
24-Hour Support, 7 Days a Week

Europe (GMT – CET)

Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
	09:00 - 17:00 Monday through Friday
	08:00 - 20:00 Monday through Friday
	24-Hour Support, Monday through Friday
24-Hour Support, 7 Days a Week

Asia Pacific (ACT)

Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
	9:00 a.m. - 5:00 p.m. Monday through Friday
	9:00 a.m. - 9:00 p.m. Monday through Friday
	24-Hour Support, Monday through Friday
24-Hour Support, 7 Days a Week

Standard Care Business Hour

Premium/Select Business Hour

Premium Care ER

Select Care ER

Business Hours Support

Business support is for the non mission critical cases and is generally available during normal business hours in regions where we have primary support centers. Generally, we support the time zone that is closest to your corporate head quarters.

Region & Supported Time Zone	Standard Care Business Hours Support (Monday through Friday)	Premium & Select Care Business Hours Support (Monday through Friday)
Americas (EST - PST):	9:00am - 5:00pm	7:00am - 7:00pm EST
Europe (GMT & CET):	09:00 - 17:00	08:00 - 20:00  CET
Asia Pacific (ACT):	9:00am - 5:00pm	9:00am - 9:00pm ACT

Emergency Support

Emergency support is available with Premium Care package 24 x 5 Monday through Friday, and with Select Care on a 24 x 7 x 365 basis for the following Deltek products: Deltek Cobra, Deltek Costpoint, Deltek Maconomy, Deltek Open Plan, Deltek Time & Expense, Deltek Vision and Deltek wInsight. Emergency support is English-only and is limited to mission-critical cases that affect production software. Simply call the support number and you will be directed to a representative who will take your information and route your call appropriately.

Holidays

Deltek's Customer Care Centers are located in various locations around the globe. Each local office recognizes most major public holidays in their region. This means that on major holidays, support for general issues in these regions is closed. However if you subscribe to the Premium Care or Select Care plans, expanded emergency coverage is available during holidays. Additionally, you can log a case on-line anytime and a support analyst will respond when we open for business.