Contact Customer Care
Contact Information and Hours of Availability

  Americas Europe Asia Pacific Middle East

Web Site:

http://customercare.deltek.com

Toll-free Telephone Numbers:

View Contact Information

View Contact Information

View Contact Information

866.591.1082
(United Arab Emirates)

Worldwide Number:
(Rates apply)

001 703.885.9787

Hours:
Mon-Fri

7:00 a.m. –
10:00 p.m.
Eastern Standard Time (EST)

9:00 a.m. –
10:00 p.m.
Greenwich Mean Time (GMT)

8:30 a.m. –
5:30 p.m.
Australian Central Standard Time (ACT)

4:00 p.m. –
7:00 a.m.
Greenwich Mean Time (GMT+4)

Hours:
Saturday

9:00 a.m. –
5:00 p.m.
Eastern Standard Time (EST)

2:00 p.m. –
10:00 p.m.
Greenwich Mean Time (GMT)

N/A

N/A
Advanced Customer Care:

View Contact Information
Select Option 6 from the menu

View Contact Information
Select Option 6 from the menu

View Contact Information
Select Option 6 from the menu

866.591.1082
(United Arab Emirates)
Select Option 6 from the menu

For telephone support on other Deltek products please use the Americas contact information.

Whenever possible your call will be routed directly to an analyst, who will assist you. However, in the event all analysts are on other calls, you may be routed to the Customer Care Operator. The Customer Care Operator will take your information and an analyst will return your call as soon as they are available.

Deltek support is only available in English and is available to only those customers on an active support and maintenance plan.

Problem Escalation

Problem Escalation

If you require alternative means for resolving your issue, please email us at AdvancedCustomerCare@deltek.com or see the chart below for information on how to contact a Deltek Customer Care Representative by phone in your area.

24x7 Emergency Support

Emergency support is available seven days a week, 24 hours a day for emergencies with a production system. 24x7 support is limited to mission critical cases (see severity-level definitions) that affect production software, including a “system down” situation in which you are unable to use the product. Simply call the number above after hours and you will be directed to a representative that will take your information and route your call appropriately.

Support is currently available for:
Deltek Cobra
Deltek Costpoint
Deltek Open Plan
Deltek Time, Expense, and ESS
Deltek Vision
Deltek wInsight
Holidays

Deltek’s U.S. office, including customer support, is closed on the following Holidays:

  • New Years Day (January 1)
  • Memorial Day (Last Monday in May)
  • Independence Day (July 4)
  • Labor Day (First Monday in September)
  • Thanksgiving Day (Fourth Thursday in November)
  • Christmas Day (December 25)

Deltek’s U.K. office, including customer support, is closed on the following Holidays:

  • New Years Day (January 1)
  • Good Friday (Friday before Easter)
  • Easter Monday (Monday after Easter)
  • Early May Bank Holiday (First Monday in May)
  • Spring Bank Holiday (Last Monday in May)
  • Summer Bank Holiday (Last Monday in August)
  • Christmas Day (December 25)
  • Boxing Day (December 26)
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Customer Care Connect
Deltek Customer Care

Visit Deltek's Customer Care Connect Site to get 24x7 support access and find all the answers to your support questions.

Learn more

For your convenience, we have prepared printed materials that detail the new system. We recommend that you review these to familiarize you with its many capabilities: