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As Deltek's Executive Vice President of Customer Care, Garland Hall is responsible for all of Deltek's customer support operations. His responsibilities include leading the company's global support strategy, managing global customer support operations, deepening customer relationships, and guiding the expansion of the company's portfolio of services to meet the needs of Deltek's growing customer base.
Most recently, Hall served as the Chief Customer Officer of EnterpriseDB, where he managed the overall customer support efforts and developed the customer loyalty culture globally. He was responsible for expanding EnterpriseDB's customer support efforts through 24x7 support, which included managing all facets of delivery and maintenance.
Prior to joining EnterpriseDB, Hall served as the Vice President of Strategic Alliances at Composite Software where he was responsible for increasing market opportunities through strategic partner relationships. Hall also held the position of Chief Customer Officer for webMethods, Inc. where he set up a multi-faceted, global customer support organization that was recognized by leading industry analysts for service and support excellence. In this position, Hall was successful at building out a world-class customer support program and organization from the ground up to include the complete customer support infrastructure to manage a global customer base.
Hall holds a Bachelor of Science degree from Liberty University.
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